Are you using Windows 7 64-bit or 32-bit OS?

• How to determine for Windows 7 and Vista: http://support.microsoft.com/kb/827218#WinVista7

Firefox is a 32-bit application. Try (1) downloading the 32-bit installer, SAVE it to your hard drive, (2) close all browsers, (3) run the installer and (4) test.

• Direct 32-bit manual installer link at Adobe: download.macromedia.com/pub/flashplayer/current/install_flash_player_32bit.exe

After install

• use Firefox to go to this link to test: https://www.adobe.com/software/flash/about/
• then use IE (if you have it installed) to go to the same link to test

The above worked for this user of Windows 7 64-bit: https://support.mozilla.com/en-US/questions/899355

The current Flash installer detects your OS (32-bit or 64-bit) and is intended to install both the 64-bit and 32-bit versions of Flash on 64 bit systems with 64- and 32-bit browsers. After seeing so much online with problems experienced by users of 64-bit OSes, I am beginning to suspect a possible problem with Adobe's Flash installer for 64-bit OSes.

• See --> http://kb2.adobe.com/cps/000/6b3af6c9.html

ALWAYS remember when updating Flash on a system with both IE and another browser, that you MUST update both individually by going to the download page with IE then with the other browser.

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

• Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
• Adobe Shockwave for Director Netscape plug-in: Installing (or Updating) the Shockwave plugin with Firefox
• Adobe PDF Plug-In For Firefox and Netscape: Installing/Updating Adobe Reader in Firefox
• Shockwave Flash (Adobe Flash or Flash): Updating Flash in Firefox
• Next Generation Java Plug-in for Mozilla browsers: Installing or Updating Java in Firefox

you keep posting the same response, but what you recommend does not work. so we are all stuck. and it is not only videos that will not play. I get the demand for a flash update on almost every web page I use

"you keep posting the same response..."

This post is only the 4th time that I have posted this particular reply AND the users posting the question chose the reply as a solution in 3 of the 4 posts. The 4th one is this post, your post -- the first one in this list.

• https://support.mozilla.com/en-US/questions/900558?s=install+flash+player+32+bit&r=0&as=s
• https://support.mozilla.com/en-US/questions/899355?s=install+flash+player+32+bit&r=1&as=s
• https://support.mozilla.com/en-US/questions/899340?s=install+flash+player+32+bit&r=2&as=s
• https://support.mozilla.com/en-US/questions/897250?s=install+flash+player+32+bit&r=3&as=s

Did you try the suggestion or not???

Are you aware that there are 2 versions of Flash? One for IE only and one for other browsers. Have you updated both?

Otherwise, try Adobe's suggestions: http://kb2.adobe.com/cps/191/tn_19166.html

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Yes, I am well aware that there are multiple vcrsions of adobe flash. I have uninstalled the programs and reinstalled them for both browsers multiple times. I have been using firefox for many years, but this is really testing my patience. there is clearly a bug in your browser and you need to fix it.

On my XP system,

• I have Firefox versions 3.6.24, 8.0.1, and 9beta installed with separate profiles.
• I have had no problems updating Flash; never have.

With the millions (hundreds of millions) of Firefox users worldwide, there would be a much larger outcry if the problem was with Firefox. The problem that you are experiencing lies with your computer, maybe your firewall, or a browsers virtualization program (like Sandboxie or ZoneAlarm Extreme, etc.), or the method(s) you are using to try to update.

I am working on a very new computer. I do not have the time to get a Ph.D. in computer science in order to operate your browser. If you refuse to fix your problem, I will switch to opera. have a nice day

We are all uncompensated volunteers here to help other users.

• When asking for free assistance, be courteous.
• We can only offer suggestions based on the information supplied in the question by the user and reply based on our interpretation of the user's question and our experience with Firefox.
• It is the responsibility of the user to supply complete, correct information and to attempt the suggested solutions.

I am a retired individual trying to help others. I do not have a PhD in anything, but have almost 30 years experience with desktop computers (since the first IBM-PC was introduced). I have trained individuals, privately and for organizations as an employee, have written software manuals, and have done some programming. I am, by no means, a light-weight. I have been using Mozilla products for years and would think of using nothing else.

If you are not willing to try the suggestions, and there are too many in the article at the Adobe site that I pointed you toward for you to have tried in this short time, then I can not help you and probably no one else here can help you.

Good luck.

this is the first of three pages from windows 7 users who cannot download adobe flash on firefox. It simply will not download, which I can reliably say having tried all possible solutions listed here and on the adobe website. and yes, I turned off my firewall. the following sampling stands for about 100,000 users. so yes, the problem is with the system, not with us. please note the quote "107 people have this problem, 16 new this week" and that was many weeks ago

Found 23 results for adobe flash plugin for windows 7 64 bit in English Basic Troubleshooting

Most common problems with Firefox can be solved with these basic troubleshooting steps. I have the latest edition of the Flash player and it works fine with IE but Firefox keeps telling me I can play things because I dont have it

Since I updated Firefox I cant play anything that requires Flash player. I have the up to date player and it works perfectly with IE but Firefox keeps telling me I need another plug in and when I follow the instructions it says 'download failed try manual ... Solved 5 replies 11 people have this problem 11 new this week Flash plugin will not install even after installing the latest version Flash

... plugins were installed." There is a link to manually install the plugin, which takes me to Adobe's Flash download page. I unchecked ... downloads folder). I then close all programs (including Firefox) except for the Windows Explorer folder that I'm going to run the installer ... Solved 12 replies 66 people have this problem 40 new this week unable to play videos from youtube on firefox

I am unable to play youtube videos on Firefox after the updates. Firefox works great with Facebook but can no longer play videos there. I have down loaded adobe flash player it wont work either I dont know what else to do. I have windows 7. Please help. 5 replies 107 people have this problem 16 new this week I have Windows 7, Firefox 8. Any other browser will play YouTube except for Firefox. I have installed and ininstalled Flash, restarted each time. The You Tube page also looks funny.

I have also tried http and https. Solved 2 replies 28 people have this problem 5 new this week I have downloaded and installed firefox 8... and I cannot get the 64 bit version 11 of flashplayer to install in firefox... WHY?????? MY EMAIL ADDRESS IS [email protected]

I have downloaded and installed firefox 8... and I cannot get the 64 bit version 11 of flashplayer to install in firefox... WHY?' 2 replies 12 people have this problem 2 new this week Flash player

... IE 9 and firefox 8 Once clicked on download button for flash player website in IE9 it says this "the webpage ... download it in my computer! Is there a problem with adobe servers and their website or there's a problem in my IE9 and firefox My laptop is Windows 7 SP1 with ... 3 replies 226 people have this problem 5 new this week I have windows 7 with 64 bit. Does Firefox use 64 or 32 bit for the browser?

I have tried the plug in update and it tells me that Java needs to be updated but I am not sure if Firefox is using 64 or 32. Please advise. Solved 5 replies 70 people have this problem 4 new this week Which flash plugin versions are supported on Firefox 7.0.1?

... plugin. This is only happening on Solaris/SPARC. The same flash plugin version works correctly with Firefox 7.0.1 on ... ) and on Windows. Is this a problem with the Solaris/SPARC build? Is there any way to override Firefox's version requirement for the flash plugin? 8 replies 18 people have this problem 1 new this week why does plugin page say I need to upgrade for fireox 7 when I try to down load shockwave flah 10.3 and shockwave director version 11.6 it says the already exist.

Check your plugins page says SHOCKWAVE FLASH 10.3r181 VULNERABLE UPDATE NOW------SHOCKWAVE FOR DIRECTOR VERSION11.6 ALSO SAYS VULNERABLE UPDATE NOW. However when I try to update I get for shockwave flash FLASH PLAYER 11X64-MSSA-AIH EXE ALREADY EXIST DO ... 4 replies 12 people have this problem 0 new this week

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Your time would be better spent trying solutions offered.

Also, visit the adobe forums and you will find that solutions offered there are the same as the ones offered here.

I have no more suggestions to offer and will not respond to future reponses or rants from you.

As I said before, Good Luck.

I will send a letter by overnight mail to corporate headquarters in California tomorrow, since they have no email address or phone number. I think they will be interested to know that 10 million customers can no longer use their browser and will be moving to chrome.

I'm curious where you came up with 10 million users having a problem with Flash in Firefox?
Especially since your first statement was 100,000 users.

I did not realize that mozilla was a global browser. Worldwide users of windows 7 would easily number in the tens of millions. I located a phone number for corporate and left a message informing them of the problem. I will try to speak to someone there tomorrow when they open. I can download chrome without much trouble and replace the browser. But I will now have to get rid of thunderbird and get a new mail system. And that is a huge problem since I operate a business.

Just to be clear - there is no information here or at adobe that addresses of fixes the problem. I therefore surmise that firefox, adobe flash and windows 7 are an incompatible combination.

So I guess that you're just pulling those numbers out of the air.

As far as Mozilla knowing about the problems related to Flash, they know - especially with the large numbers of Firefox crash reports they receive which are related to Flash. IMO, Adobe Flash is hanging on by a thread; Apple has already banned Flash from their most popular devices, the iPhone and the iPad. Support for Flash on other mobile devices is disappearing a little here and a little there, due to various problems. The days of Flash being needed are limited, as more and more websites switch to HTML video.

I guess I will have to wait for html video to reach all sites to use firefox. I would be thrilled if adobe flash would just go away and stop bothering me. But as of today, I cannot use the multiple sites I need without it. ergo I cannot use firefox. In any case the problem is not just video. It shows up on all live java sites. And I really don't have time for this stuff. As for the numbers it is an estimate of the nunber of windows 7 computers in use in the northern hemisphere attempting to use mozilla as a browser.

You know, if users like you would complain to the websites using Flash about the problems with Flash and urge them to switch to HTML5 video/ audio or for those websites to make it an option, that might accelerate the changeover to HTML5 video/audio and kill the need for plugins like Flash. Google has been testing HTML5 video on YouTube for quite awhile with good success with some browsers and they are keeping Flash as an option until the W3C decides as to whether H.264 or OGG/Theora or WebM become the "standard".
http://en.wikipedia.org/wiki/HTML5_video

If you look here - http://en.wikipedia.org/wiki/HTML5_video#Table - you'll which browsers support which formats of HTML5 video. Microsoft and Apple are the two browsers which stand out as supporting H.264 which is a patented format; both those companies are partial owners of the group that owns H.264, which is expensive for whoever creates video in that format (free for users, at least for the time being).

Mozilla is backing OGG (which is a free open container format)/Theora (which is in the public domain, and thus free) and both are free for those who create with those formats and for user's - forever. WebM is now owned by Google is royalty free for both creators and user's.

Both Google and Mozilla are pushing for free and open standards for HTML5 video/audio formats, where Microsoft and Apple are pushing for the standard to help their "bottom lines".

thanks. that is good information. I can certainly notify the websites . I just figured that there was some patch mozilla could add to fix this, but it may not be that easy.

First off, it might not even be legal for Mozilla to fix Flash, it is a proprietary, closed source application which limits the availability to its' source code.

Second, Mozilla's resources are limited. Any time that they would spend coming up with a patch for Flash would be taken away from working directly on Firefox code.

Third, crash reports are probably what Mozilla goes by when determining the severity of a problem. Wild anecdotal guess-timates about how many users are affected (raw numbers of users or the per centage of installations which are affected) isn't going to impress Mozilla.

Well adobe flash does not crash the computer or crash firefox. it just disables each individual website. that is why I published here the search results, showing pages of users reporting the same problem. If you search that question here, you will find, in sum, thousands of users describing the same problem. Most just said, okay, I will use explorer instead. I went to all of this trouble because mozilla is going to lose a lot of users. If they can;t fix the problem because of proprietary concerns, then we certainly cannot fix it either. Maybe once we have all moved on they will figure out that they have a problem and deal with it.