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some content on website does not load

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Wizenuf
Wizenuf
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On the AARP Rewards for Good website my computer can't load any of the quizzes. All I get is a little red arrow going around and around in circles. I have explored the problem with AARP customer service, Mozilla support, and my daughter who is a computer lab specialist in an elementary school.

We have narrowed down the problem: It is not an AARP problem since they can get what I cannot using Internet Explorer. It is not a Google Chrome problem since I can get the quizzes on Google Chrome (likewise with Safari). It is not a Firefox general problem since my daughter can get the quizzes on Firefox.

What it IS, is a problem between FIREFOX and MY computer. If Firefox can't resolve it, it will be, "Goodbye, Firefox and Hello, Chrome."

On the AARP Rewards for Good website my computer can't load any of the quizzes. All I get is a little red arrow going around and around in circles. I have explored the problem with AARP customer service, Mozilla support, and my daughter who is a computer lab specialist in an elementary school. We have narrowed down the problem: It is not an AARP problem since they can get what I cannot using Internet Explorer. It is not a Google Chrome problem since I can get the quizzes on Google Chrome (likewise with Safari). It is not a Firefox general problem since my daughter can get the quizzes on Firefox. What it IS, is a problem between FIREFOX and MY computer. If Firefox can't resolve it, it will be, "Goodbye, Firefox and Hello, Chrome."

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cor-el
cor-el
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, , Discard, #Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

You see the shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection.

  • click the shield icon for more detail and possibly disable the protection
  • check the Web Console for more detail about what content is blocked by Tracking Protection
  • "3-bar" menu button or Tools -> Web Developer

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"clear the Cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window