Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Firefox crashes

  • 3 vastausta
  • 2 henkilöllä on sama ongelma
  • 3 näyttöä
  • Viimeisin kirjoittaja philipp

more options

My firefox started to crashed repeatedly since yesterday. I tried safe mode but it doesn't work, still crashing after few minutes. bp-85cf7994-1554-46e6-95fc-492532150705

My firefox started to crashed repeatedly since yesterday. I tried safe mode but it doesn't work, still crashing after few minutes. bp-85cf7994-1554-46e6-95fc-492532150705

Valittu ratkaisu

hello, this one crash report you've mentioned seems to be triggered ba an addon file. since there are no google results once you search for its id, this may also be malicious. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Lue tämä vastaus kontekstissaan 👍 1

Kaikki vastaukset (3)

more options

Valittu ratkaisu

hello, this one crash report you've mentioned seems to be triggered ba an addon file. since there are no google results once you search for its id, this may also be malicious. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

more options

It works! thank you very much

more options

hi dilla, just to follow-up: do you happen to remember having installed any new software in particular before these crashes started to pop up?