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Why do I all of the sudden have a small box in the middle of my screen it is asking for something but I cannot do anything with the page?

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patschuler
patschuler
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The box has a gray bar and two tiny little check boxes in the middle of it. I check the post and nothing. I cannot move the page I cannot move anything as the page is frozen and waiting for me to do something with this box. I uninstalled and reinstalled and the same stupid box comes up in the middle of the page.

The box has a gray bar and two tiny little check boxes in the middle of it. I check the post and nothing. I cannot move the page I cannot move anything as the page is frozen and waiting for me to do something with this box. I uninstalled and reinstalled and the same stupid box comes up in the middle of the page.

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Mark Schmidt
Mark Schmidt
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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
    • In Firefox 29.0 and above, click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux.
    • In Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The AOL toolbar extension has been reported to cause this issue.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window