We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

My firefox wont load anymore I tried uninstalling and reinstalling

  • 1 vastaus
  • 2 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja guigs

more options

I was on Facebook and the page was taking forever to load so I closed it. I then tried to reopen it but an error message saying that Firefox was already opened. I didnt not see any running so I ran my task manager and there was nothing there. When I tried to reopen it nothing happened. I then uninstalled and re-installed and now NOTHING is happening. Please help me.....

I was on Facebook and the page was taking forever to load so I closed it. I then tried to reopen it but an error message saying that Firefox was already opened. I didnt not see any running so I ran my task manager and there was nothing there. When I tried to reopen it nothing happened. I then uninstalled and re-installed and now NOTHING is happening. Please help me.....

Valittu ratkaisu

HI LaRon02, It could be that it did not close properly. However there are also these steps to check: https://support.mozilla.org/en-US/kb/firefox-already-running-not-respondi... That will run you through the lock file an dthe file permissions on the profile folder.

When you uninstalled, did you removed the profile files in the Program Files folder under Mozilla Firefox? If so, please make sure to empty the trash bin as well.

Please post back with your results.

Lue tämä vastaus kontekstissaan 👍 2

Kaikki vastaukset (1)

more options

Valittu ratkaisu

HI LaRon02, It could be that it did not close properly. However there are also these steps to check: https://support.mozilla.org/en-US/kb/firefox-already-running-not-respondi... That will run you through the lock file an dthe file permissions on the profile folder.

When you uninstalled, did you removed the profile files in the Program Files folder under Mozilla Firefox? If so, please make sure to empty the trash bin as well.

Please post back with your results.