Crashes almost daily on new windows 8 laptop, latest FF.
2 month old Dell laptop, Windows 8, latest Firefox, Windows is up to date, drivers are up to date, plugins are up to date, Norton 360 is up to date, cat is up to date, wife is up to date. FF just decides to crash, seemingly unrelated to any other event(s). This has been going on since the computer was new, on previous version of FF and now on the newest version.
Long report ID: 06c6288d-eb7e-4f62-b28b-289102130804
Troubleshooting information:
Application Basics
Name
Firefox
Version
22.0
User Agent
Mozilla/5.0 (Windows NT 6.2; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
DoNotTrackMe
2.2.9.618
true
[email protected]
Easy YouTube Video Downloader
7.0
true
{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
Norton Toolbar
2013.4.1.2
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.4.0.6 - 1
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Yontoo
1.20.02
true
[email protected]
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.browsewithcaret
true
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage
wsj.com
browser.startup.homepage_override.buildID
20130618035212
browser.startup.homepage_override.mstone
22.0
dom.disable_open_during_load
false
dom.mozApps.used
true
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
22.0
font.internaluseonly.changed
true
gfx.direct3d.last_used_feature_level_idx
0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1375579464
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
plugin.state.flash
2
plugin.state.java
0
plugin.state.npdeployjava
0
privacy.clearOnShutdown.offlineApps
true
privacy.clearOnShutdown.passwords
true
privacy.clearOnShutdown.siteSettings
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.timeSpan
0
storage.vacuum.last.index
1
storage.vacuum.last.places.sqlite
1373157020
user.js Preferences
Your profile folder contains a
user.js file, which includes preferences that were not created by Firefox.
Graphics
Adapter Description
Intel(R) HD Graphics 4000
Adapter Description (GPU #2)
NVIDIA GeForce GT 650M
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM
Unknown
Adapter RAM (GPU #2)
2048
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
Device ID
0x0166
Device ID (GPU #2)
0x0fd1
Direct2D Enabled
true
DirectWrite Enabled
true (6.2.9200.16581)
Driver Date
9-26-2012
Driver Date (GPU #2)
1-10-2013
Driver Version
9.17.10.2867
Driver Version (GPU #2)
9.18.13.1100
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x8086
Vendor ID (GPU #2)
0x10de
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.6
4.9.6
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0
All Replies (7)
Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
- Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
- In the Firefox options window click the Advanced tab, then select "General".
- In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
- Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
Did this fix your problems? Please report back to us!
Thank you.
That looks like a problem with components of your Norton software, possibly Norton Confidential (symhtml.dll, couictlr.dll). Make sure that you have the latest updates.
You will have to disable those components and contact Norton to ask advice.
Update. It just crashed again. It crashed when I clicked the "share" button on Norton. This is the 1st time I ever used the "share" button as I didn't know what it was until researching the crashes. Maybe this points toward Norton's Toolbar, eh? Or not? I have just disabled Norton Share to see if that helps. Any ideas? Mike
Yes, any norton related addons need to be disabled. Go to Firefox button > Addons > Extensions and disable all norton toolbars.
"Any norton related addons need to be disabled." With all due respect, that's easy for you to say, but the Norton password "vault" and Safeweb are 2 toolbar features that are important to me. Rather than disable Norton Toolbar and these security features, I'm more inclined to disable FF and find a different browser, at least until Norton/FF gets this worked out.
Just disable them for a short while, does Firefox crash?
OK, I get your point, I'll try that. They are now disabled.