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When I started my newly upgraded latest version of Mozilla Firefox 13.0.1 on my xp service pack 2 pleace tell me how to solve this

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tharangad
tharangad
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I cant open Firefox 18.0 the error massage displays "couldn't load XPCOM

I cant open Firefox 18.0 the error massage displays "couldn't load XPCOM

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philipp
philipp
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hello, please try uninstalling firefox from the windows control panel & chose to remove all personal data. afterwards manually check if the firefox program folder got deleted (it's usually in C:\Program Files\Mozilla Firefox) and else remove it manually. then download & install a fresh copy at getfirefox.com.