Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i have current version however, many websites state I need to update as I have an older version.

  • 2 پاسخ
  • 1 has this problem
  • 1 view
  • آخرین پاسخ توسّط philipp

more options

specifically, quickbooks online and facebook

specifically, quickbooks online and facebook

All Replies (2)

more options

Hello katpollock. Your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.6.8

see your user agent:

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 GTB7.1 ( .NET CLR 3.5.30729) FBSMTWB

in the next link see how to reset user agent : Websites say that Firefox is outdated or incompatible even though it's the latest version

see also the next page about Fast Browser Search (FBSMTWB in the user agent).

http://help.fastbrowsersearch.com/


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Modified by ideato

more options

hello katpollock, apparently firefox is reporting a wrong user agent to websites & identifies itself as firefox 3.6.8 - please reset the user agent string as it is described in the following support article: How to reset the default user agent on Firefox

please also uninstall any toolbars you don't need since they can cause additional problems: Remove a toolbar that has taken over your Firefox search or home page