Your User Agent shows that you have '''Ask Toolbar''' installed. Ask Toolbar has been causing many problems in the Firefox 3.6.13+ versions. So '''Uninstall''' that extension. There are a couple of places to check for the Ask toolbar: * Check the Windows Control Panel for the Ask Toolbar - http://about.ask.com/apn/toolbar/docs/default/faq/en/ff/index.html#na4 * Also check your list of extensions, you may be able to uninstall it from there - https://support.mozilla.com/kb/Uninstalling+add-ons After that do this: Clear Cookies & Cache https://support.mozilla.com/en-US/kb/Template:clearCookiesCache Clear the Network Cache https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache Check and tell if its working.