Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Update 3.6.12 won't install

  • 4 پاسخ
  • 64 have this problem
  • 1 view
  • آخرین پاسخ توسّط feckhornet

pwehren
pwehren
more options

Having downloaded Version 3.6.12 with no problems, I can't get it to install, receiving the following error message: Software could not be installed.Please make sure there are no other copies of Firefox running on your computer and then restart Firefox to try again . Needless to say, only one copy was running and the process goes on forever....

Having downloaded Version 3.6.12 with no problems, I can't get it to install, receiving the following error message: Software could not be installed.Please make sure there are no other copies of Firefox running on your computer and then restart Firefox to try again . Needless to say, only one copy was running and the process goes on forever....

All Replies (4)

llaurick
llaurick
more options

Try killing the plugin container in Windows task window. It worked for me.

pwehren
pwehren Question owner
more options

No problem with procedure, but didn't solve the problem. Any other ideas ? Thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Run the Firefox program once as Administrator (right-click: Run as Administrator).
If that doesn't help then do a clean reinstall.
Download a fresh copy of Firefox (http://www.mozilla.com/firefox/all.html) and do a reinstall of Firefox on top of the current version.
If that still causes the same problem then do a clean reinstall and remove the Firefox program folder.

See also:

feckhornet
feckhornet
more options

Hi,

I also had this problem on Win7. Right click->Run as Administrator reolved it.

Thanks