Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Firefox just won't start, but IE starts ok ~ I have uninstalled Firefox and downloaded Firefox and reinstalled, but still won't load ~ no error messages show

  • 2 پاسخ
  • 53 have this problem
  • 1 view
  • آخرین پاسخ توسّط ljbc01

SRU
SRU
more options

I have run Firefox with no problems for years, but all of a sudden the last 2 days it just won't load. IE and email works okay. I was able to download Firefox by using IE to get on the internet, but I just can't get Firefix to work. Have rebooted a number of times.

I have run Firefox with no problems for years, but all of a sudden the last 2 days it just won't load. IE and email works okay. I was able to download Firefox by using IE to get on the internet, but I just can't get Firefix to work. Have rebooted a number of times.

All Replies (2)

ljbc01
ljbc01
more options

I am running XP/Pro SP3. Last Patch Tuesday I installed the latest Microsoft updates. Yesterday I updated Firefox from 3.6.11 to 3.6.12. Since then I have been unable to start Firefox.

Using the desktop icon, using the start menu icon, double clicking firefox.exe all do nothing - a slight flurry of activity and then nothing.

There are no reports in Event Viewer relating to Firefox.

As reported by another, Internet Explorer works.

I just installed 3.6.11 over top of 3.6.12 and Firefox works again.

Since I would rather have the security updates of 3.6.12, I hope you can get to the bottom of this soon.

Thanks Lloyd

ljbc01
ljbc01
more options

Good news - Version 3.6.13 appears to have resolved the problem on my system.

I am up-to-date again. Good work support team

Lloyd