Crashing while having a videocall on Facebook
After I answer a call or I call, we both have black screen and nothing is happening. If however a call starts, video and sound stops comming (other person still can see and hear me, but on my site everything is silent and frozen).
All Replies (4)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
about:crashes is empty. Any other ideas? I noticed that video and sound freeze happens exactly after 5 minutes, no more, no less so it's even weirder.
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
If there is still a problem,
Start Firefox using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
While you are in Troubleshoot(Safe) mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}
You can check the Web Console or the Browser Console for possible messages related to this issue.
- "3-bar" menu button -> Web Developer or Tools -> Browser Tools (Web Developer Tools)
- https://developer.mozilla.org/en-US/docs/Tools/Web_Console
- https://developer.mozilla.org/en-US/docs/Tools/Browser_Console