Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

generating security CODE

  • 3 پاسخ
  • 1 has this problem
  • 2 views
  • آخرین پاسخ توسّط cor-el

more options

How many CODES Do I need to enter for help generating security CODE?

How many CODES Do I need to enter for help generating security CODE?

All Replies (3)

more options

Hi Tricia

I am sorry, but I am not sure what you mean by having to enter codes to get codes.

Please can you provide more information?

more options

Trying to get Codes set for security...two factor. Each time I select get Code, I get a long list of Codes..start putting them in and press continue, it comes back without the list I entered, and only the first code I entered,plus the next first letter in the Second Code I had entered.. I am totally confused and about to quit the whole thing!!! Thx for help!!

more options

I assume you are talking about 2FA recovery codes. The recovery code is meant to be used instead of the 6-digit TOTP (Time-based One-Time Password) code generated by the Authenticator app on a mobile device (there are also extensions and password managers to generate TOTP codes) if you lose access to the Authenticator app. You normally use the Authenticator app to get a valid TOTP code and enter this code to get access and not use a recovery code.

Do not confuse the 6-digit 2FA recovery code with the 32-character recovery key to be used to access a Sync account if you lost/forgot the password. If you use 2FA you always need to supply a 6-digit 2FA TOTP code even if you would want to use the password recovery key.