Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to download/upload Gmail since last update

  • 3 پاسخ
  • 1 has this problem
  • 14 views
  • آخرین پاسخ توسّط Mia

more options

I have been using Thunderbird for years with Gmail and two other Outlook accounts. Since the last update I have been unable to access my Gmail account and have been getting multiple error messages. I tried updating the IMAP settings as instructed by Google but this did not work. Name Thunderbird Version 78.14.0 Build ID 20210901192859 Distribution ID Update Folder C:\ProgramData\Mozilla\updates\8216C80C92C4E828 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.14.0 OS Windows_NT 10.0 Application Binary C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

I have been using Thunderbird for years with Gmail and two other Outlook accounts. Since the last update I have been unable to access my Gmail account and have been getting multiple error messages. I tried updating the IMAP settings as instructed by Google but this did not work. Name Thunderbird Version 78.14.0 Build ID 20210901192859 Distribution ID Update Folder C:\ProgramData\Mozilla\updates\8216C80C92C4E828 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.14.0 OS Windows_NT 10.0 Application Binary C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

Chosen solution

I finally solved the issues by going to "Gmail Help" and changing the server settings (again...) Now Gmail is slowly backing up and compacting the folders. At least I have access again! Something changed with Gmail and Thunderbird settings to cause this in the last update.

Read this answer in context 👍 0

All Replies (3)

more options

what are the error messages?

more options

"Unable to connect to your IMAP server. You may have exceeded the number of attempts..." there's more but I am unable to get a screen shot or copy before the message disappears...

I am able to get into Gmail online and on my phone app so the trouble isn't there.

The old settings wouldn't even let me connect at all.

more options

Chosen Solution

I finally solved the issues by going to "Gmail Help" and changing the server settings (again...) Now Gmail is slowly backing up and compacting the folders. At least I have access again! Something changed with Gmail and Thunderbird settings to cause this in the last update.