Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

HELP!!! How to fix missing messages on right pane from one single email account?

  • 5 پاسخ
  • 1 has this problem
  • 12 views
  • آخرین پاسخ توسّط Diana G.

more options

I am using Mozilla Thunderbird to manage multiple email addresses. After the last update, one email addresses is not showing the messages on the right side. The email account and respective folders still show on the left pane with all the other accounts, but this one single account doesn't show the messages, the right page appear white.

I am using Mozilla Thunderbird to manage multiple email addresses. After the last update, one email addresses is not showing the messages on the right side. The email account and respective folders still show on the left pane with all the other accounts, but this one single account doesn't show the messages, the right page appear white.
Attached screenshots

Modified by Diana G.

Chosen solution

Try this: right-click the BMG folder, Properties, Repair Folder.

Read this answer in context 👍 1

All Replies (5)

more options

I notice you are using 'Unified' view.

Menu icon > Folders > select 'All' Does this then display all that accounts folders and emails?

more options

If reselecting Menu icon > Folders > select 'Unified' OR 'View' > Folders' > 'Unified' does not show those emails try the following.

In Thunderbird View > Folders > select 'All' Help > Troubleshooting Information click on 'Open Folder' button A new window opens showing contents of profile name folder.

Exit thunderbird now. Click on 'Mail' folder to see contents Delete: 'smart mailboxes' folder

Start Thunderbird

'View' > Folders' > 'Unified'

more options

Thank you for your responses. However, none of these fixes addressed the situation. Here is a short video of the issue in hopes that someone can help me: https://dianagiorgetti.com/wp-content/uploads/2019/09/Thunderbird-Video-.mp4

more options

Chosen Solution

Try this: right-click the BMG folder, Properties, Repair Folder.

more options

sfhowes!!! I love you!!! You saved my life. Thank you very much!.