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The top 2 inches of Thunderbird goes all white and I am unable to use any of the buttons in that area.

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  • آخرین پاسخ توسّط ekeeley32164

ekeeley32164
ekeeley32164
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Sometimes, while using Thunderbird Beta, the top of the program whites out down to my 1st email address. At this point, NONE of the functions normally in this area (including restore, minimize and close) work. If i try to reply to an email, the reply page has the exact same problem.

DXdiag: 

     Time of this report: 5/14/2019, 14:31:12
            Machine name: DESKTOP-VMHTR5A
              Machine Id: {D38EAACA-E93C-4640-8800-F372EA8BDA2F}
        Operating System: Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
                Language: English (Regional Setting: English)
     System Manufacturer: Gigabyte Technology Co., Ltd.
            System Model: To be filled by O.E.M.
                    BIOS: FC (type: UEFI)
               Processor: AMD FX(tm)-8320 Eight-Core Processor            (8 CPUs), ~3.5GHz
                  Memory: 16384MB RAM
     Available OS Memory: 16350MB RAM
               Page File: 8225MB used, 8524MB available
             Windows Dir: C:\WINDOWS
         DirectX Version: DirectX 12
     DX Setup Parameters: Not found
        User DPI Setting: 96 DPI (100 percent)
      System DPI Setting: 144 DPI (150 percent)
         DWM DPI Scaling: Disabled
                Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported 

          DxDiag Version: 10.00.17763.0001 64bit Unicode

Display Devices 

          Card name: Radeon RX 570 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x67DF)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device (POST)
         Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_34161462&REV_EF
      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
Device Problem Code: No Problem
Driver Problem Code: Unknown
     Display Memory: 12251 MB
   Dedicated Memory: 4076 MB
      Shared Memory: 8175 MB
       Current Mode: 1920 x 1080 (32 bit) (59Hz)
        HDR Support: Not Supported
   Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.639648,0.334961), Green(0.285156,0.605469), Blue(0.150391,0.059570), White Point(0.280273,0.290039)
  Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
       Monitor Name: Generic PnP Monitor
      Monitor Model: TOSHIBA-TV
         Monitor Id: TSB0206
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI

Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP 

     Advanced Color: Not Supported
        Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0340461.inf_amd64_2d68f98a8fb13eb0\B340443\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340461.inf_amd64_2d68f98a8fb13eb0\B340443\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340461.inf_amd64_2d68f98a8fb13eb0\B340443\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340461.inf_amd64_2d68f98a8fb13eb0\B340443\amdxc64.dll
Driver File Version: 25.20.15027.9004 (English)
     Driver Version: 25.20.15027.9004
        DDI Version: 12
     Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
       Driver Model: WDDM 2.5
Graphics Preemption: Primitive
 Compute Preemption: DMA
           Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
     Virtualization: Paravirtualization
Sometimes, while using Thunderbird Beta, the top of the program whites out down to my 1st email address. At this point, NONE of the functions normally in this area (including restore, minimize and close) work. If i try to reply to an email, the reply page has the exact same problem. DXdiag: Time of this report: 5/14/2019, 14:31:12 Machine name: DESKTOP-VMHTR5A Machine Id: {D38EAACA-E93C-4640-8800-F372EA8BDA2F} Operating System: Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434) Language: English (Regional Setting: English) System Manufacturer: Gigabyte Technology Co., Ltd. System Model: To be filled by O.E.M. BIOS: FC (type: UEFI) Processor: AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz Memory: 16384MB RAM Available OS Memory: 16350MB RAM Page File: 8225MB used, 8524MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 144 DPI (150 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.17763.0001 64bit Unicode Display Devices --------------- Card name: Radeon RX 570 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x67DF) DAC type: Internal DAC(400MHz) Device Type: Full Device (POST) Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_34161462&REV_EF Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 12251 MB Dedicated Memory: 4076 MB Shared Memory: 8175 MB Current Mode: 1920 x 1080 (32 bit) (59Hz) HDR Support: Not Supported Display Topology: Extend Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.639648,0.334961), Green(0.285156,0.605469), Blue(0.150391,0.059570), White Point(0.280273,0.290039) Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000 Monitor Name: Generic PnP Monitor Monitor Model: TOSHIBA-TV Monitor Id: TSB0206 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HDMI Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0340461.inf_amd64_2d68f98a8fb13eb0\B340443\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340461.inf_amd64_2d68f98a8fb13eb0\B340443\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340461.inf_amd64_2d68f98a8fb13eb0\B340443\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340461.inf_amd64_2d68f98a8fb13eb0\B340443\amdxc64.dll Driver File Version: 25.20.15027.9004 (English) Driver Version: 25.20.15027.9004 DDI Version: 12 Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.5 Graphics Preemption: Primitive Compute Preemption: DMA Miracast: Not Supported by Graphics driver Hybrid Graphics GPU: Not Supported Power P-states: Not Supported Virtualization: Paravirtualization
Attached screenshots

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ekeeley32164
ekeeley32164 Question owner
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Now my Firefox is doing the same thing! WTF?? Is this on???