My Thunderbird suddenly has a password problem with Gmail, Tbird asks for a password, but password doesn't work
Gmail account in Thunderbird worked fine for years, but since start-up yesterday (12/24/2018) Thunderbird asks for my Gmail password, which then is not accepted. I can access Gmail acct using Firefox with the same password.
Application Basics
Name: Thunderbird Version: 60.3.3 Build ID: 20181204174145
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.3.3 OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Key: Missing Mozilla Location Service Key: Missing Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (nntp) news:119, plain, passwordCleartext
OUTGOING: , smtp.zoho.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (imap) imap.zoho.com:993, SSL, passwordCleartext
OUTGOING: , smtp.zoho.com:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (imap) imap.zoho.com:993, SSL, passwordCleartext
OUTGOING: , smtp.zoho.com:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (imap) imap.zoho.com:993, SSL, passwordCleartext
OUTGOING: , smtp.zoho.com:465, SSL, passwordCleartext, true
account11:
INCOMING: account11, , (imap) imap.zoho.com:993, SSL, passwordCleartext
OUTGOING: , smtp.zoho.com:465, SSL, passwordCleartext, true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name
Version
Enabled
ID
Highlighter
0.7.0
true
andre.rodier-highlighter@gmailcom
ImportExportTools
3.3.0
true
{3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Manually sort folders
1.2.0
true
[email protected]
PopMailListRecipients
0.3.2
true
[email protected]
AddExpandedList
1.0.3
false
{beefcf4b-214d-4758-aeaf-96a7d84d7de2}
Security Software
Type: Name
Antivirus: Avast Antivirus;Malwarebytes
Antispyware: Malwarebytes;Avast Antivirus
Firewall: Windows Firewall
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c68e)
EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 720 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c68e)
EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 720 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.7edc21933ef1)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3
All Replies (8)
Did you contact gmail as to why it refused the connections?
Not yet, its Christmas day, and since the login password issue popped up out of the blue, on an account that's been working (with no alterations made recently to my Thunderbird settings), I assumed others may have encountered this issue and solved it; It turns out that this evening (almost 48 hours from the first occurrence) it seems to have begun working properly again. Don't know why.
But, as a side issue....
I find this support forum nearly impossible to search, I always have a hard time finding a page on Mozilla.org to begin a keyword search... either it won't let me search or comes up with items bearing no relation to my search. I only found this posting (which I forgot to bookmark) by looking at a list of my own previously-posted questions from this link:
https://support.mozilla.org/en-US/messages/sent
I could use pointers on where to go initially to do a keyword search on questions (submitted by other users) already asked and answered about Thunderbird (or Firefox) issues.
Hi, According to your data, you're not using OAuth 2.0 for password authentication.
- Go to your account settings.
- Select the Server Settings panel for your Gmail account.
- Set Authentication method to OAuth2.
For more information, check out the following video:
Thanks, Chris, as I said in my prior post, it had started working again, with authentication method of Normal.
I had "received" an email from Google around the time of the first failure to log in, but I didn't see it because it was sent to the email account that wouldn't let me log in using Thunderbird on my desktop computer; the email said: "Your Google Account was just signed in to from a new Windows device. You're getting this email to make sure it was you." I don't know what "new Windows device" that would have been, and the IP address Google's message gave me doesn't match my IP although it is in my town... I've changed my Google password just in case.
I tried your suggestion (OAuth2), and that failed, so I went back to the Normal setting.
Problem seems to have been solved.
I appreciate your trying to help.
Modified by car-nuts
car-nuts said
I find this support forum nearly impossible to search, I always have a hard time finding a page on Mozilla.org to begin a keyword search... either it won't let me search or comes up with items bearing no relation to my search. I only found this posting (which I forgot to bookmark) by looking at a list of my own previously-posted questions from this link: https://support.mozilla.org/en-US/messages/sent I could use pointers on where to go initially to do a keyword search on questions (submitted by other users) already asked and answered about Thunderbird (or Firefox) issues.
I am not sure about the difficulty in finding a place to search. There is a search field labeled "Find Help" on the top right of every page on my browser.
On my contributor menu there is also an advanced search. I have no idea if or where that appears unless you are registered as a contributor. But here is a link to it. I assume you can get access. https://support.mozilla.org/en-US/search/advanced
I find however, the search is about useless, and futzing around with the controls on the returned results to filter them by product and version just makes the poor results more difficult to deal with. The fact that more terms broadens the search as an AND is assumed in the search and it is not fun.
Personally I use Google. So I follow the search terms with Site:support.mozilla.org to limit Google results, or indeed sometimes just mozilla.org to pick up the bug reporting system and wiki pages. Unfortunately Mozilla block Search engines from support topics unless they are marked "solved", so ongoing topics are very difficult to locate. It makes locating "Hot" topics very very hard.
Thanks, Matt, that is very useful information
If you need to get to any previous posting by you then you could bookmark your profile page. https://support.mozilla.org/en-US/user/car-nuts
Yes, thanks, I have my profile page bookmarked... it is the search of previously-answered questions (by others) for possible solutions, before I post my own question, that I found difficult. Matt had some good suggestions.