Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

I cannot access my email, but need to get a password reset

  • 1 پاسخ
  • 1 has this problem
  • 10 views
  • آخرین پاسخ توسّط user01229325

shoptrouble
shoptrouble
more options

At my work we are using thunderbird for our email. The installation and migration of our accounts was done by a coworker who is no longer around. Somehow we have been logged out of the account and cannot retrieve or send emails. We need to reset our password, but cannot retrieve the password reset email because we don't have the login used by our former employee. How can I get a password reset email to another account or mobile or something. I'm sure I'm missing something super obvious, but don't what it is. Any help is appreciated.

At my work we are using thunderbird for our email. The installation and migration of our accounts was done by a coworker who is no longer around. Somehow we have been logged out of the account and cannot retrieve or send emails. We need to reset our password, but cannot retrieve the password reset email because we don't have the login used by our former employee. How can I get a password reset email to another account or mobile or something. I'm sure I'm missing something super obvious, but don't what it is. Any help is appreciated.

All Replies (1)

user01229325
user01229325
more options

Your email password is administered with your email provider. Contact them about resetting a forgotten password. Most providers have a link to reset passwords on their email help page. Most providers are smart enough that they do not send password reset info to any email account much less the affected one.