Excessive use of memory (1-2GB) just getting mail, and eventually does not respond or too slow to respond. (two imap accounts, win10)
Hello,
Thunderbird constantly increases its memory usage and eventually slows so much down and does not respond or too slow to respond.
That is generally happens when it passes 2GB RAM usage. Right now it is consuming more than a gig and already slowed down on responses.
How can I limit its usage of RAM? Best-
The following is the info about the the version etc.
Adı Thunderbird Sürüm 52.7.0 Kullanıcı aracı Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.7.0 Profil klasörü Klasörü aç (Yerel sürücü) Uygulama Yapı Kimliği 20180322145026 Devredeki yan uygulamalar about:plugins Yapılandırma about:buildconfig Bellek kullanımı about:memory Profiller about:profiles Posta ve Haber Hesapları Kimlik Gelen sunucusu Giden sunucuları Ad Bağlantı güvenliği Yetkilendirme yöntemi Ad Bağlantı güvenliği Yetkilendirme yöntemi Varsayılan mı? account1 (imap) imap.metu.edu.tr: passwordCleartext smtp.metu.edu.tr: true account2 (none) Local Folders plain passwordCleartext account3 (imap) imap.gmail.com OAuth2 smtp.gmail.com: true
Çökme Raporları Rapor numarası Gönderilme tarihi bp-9d5c14a1-7f97-425f-9150-2e6910180326 26.03.2018 bp-eda5a05d-f206-4b29-a16c-4a7950180303 3.03.2018 bp-5479d26d-9850-453c-b910-f50cb0180120 20.01.2018 bp-8b399c8f-c11c-4327-af0f-848ba0180102 2.01.2018 bp-4e2ebf3d-1903-486c-bccc-28c9d0171113 13.11.2017
Eklentiler Adı Sürüm Etkin mi? Kimlik gContactSync 2.0.13 true [email protected] Google takvimi sağlayıcısı 3.3 true {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} Google Tasks Sync 0.5.3 true [email protected] Lightning 5.4.7 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Değiştirilmiş önemli tercihler Adı Değer accessibility.lastLoadDate 1494957862 accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size_cached_value 20000 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.memory.capacity 10000 browser.cache.offline.capacity 20000 dom.apps.reset-permissions true extensions.lastAppVersion 52.7.0 font.internaluseonly.changed false font.name.monospace.el Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id df3cbb20-d969-4859-b345-e65f90c40b7 mailnews.database.global.views.conversation.columns {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed 1 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1523344381 places.history.expiration.transient_current_max_pages 122334 plugin.importedState true privacy.sanitize.timeSpan 0 security.sandbox.content.tempDirSuffix {455726e5-b5d6-4a8c-ae32-f39a028c65d4} Grafikler GPU #1 Tanım NVIDIA GeForce GT 730 Satıcı numarası 0x10de Aygıt numarası 0x0f02 RAM 4096 Sürücüler C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumd.dll Sürücü sürümü 23.21.13.8813 Sürücü tarihi 10-27-2017 Features Direct2D false DirectWrite true (10.0.16299.15) WebGL çizici Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend skia AzureCanvasAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend skia JavaScript Artırımlı GC 1 Erişilebilirlik Etkinleştirildi 0 Erişilebilirliği engelle 0 Kitaplık sürümleri Beklenen minimum sürüm Kullanılan sürüm NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6
Modified by Wayne Mery
All Replies (7)
imap accounts? rss accounts?
Thanks Wayne
two imap accounts
> How can I limit its usage of RAM?
This will require some digging. And thank you for the crash IDs
Your crashes are: OOM | small bp-9d5c14a1-7f97-425f-9150-2e6910180326 nsMsgXFViewThread::RemoveChildHdr bp-eda5a05d-f206-4b29-a16c-4a7950180303 CompareCacheMatchEntry bp-5479d26d-9850-453c-b910-f50cb0180120 CompareCacheMatchEntry bp-8b399c8f-c11c-4327-af0f-848ba0180102
The last two are associated with https://bugzilla.mozilla.org/show_bug.cgi?id=1353702
Do you operate folder pane in unified view? (the default) Or with View > Folders > All
When you start Thunderbird, after using it for say half an hour, how much memory is Thunderbird using?
Your addon list is gContactSync 2.0.13 true [email protected] Google takvimi sağlayıcısı 3.3 true {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} Google Tasks Sync 0.5.3 true [email protected] Lightning 5.4.7 true {e2fda1a4-762b-4020-b5ad-a41df1933103}
And I see two language packs and dictionaries. Does that sound correct?
Thank you wayne for the support.
Unfortunately I have to say that none of the crash probably represents this problem.
What happens is it works fine till it really slows down then it does not crush but rather I have to shutdown using program manager.
Yes, you are right, possibly some of the crashes are related to addons, and probably mainly lightening or gcontact.
Yes, I have two language packs since I would like to have mother tongue as well as English.
I do operate with unified view.
I am not sure how much it would increase in normal use but this problem happens overtime, not like hours but more like days like in one-to-two days of contant running.
I notice one thing today. My friend was also using Thunderbird and checked his case. His memory usage was around 120MB and only had the local university account.
After that I unsubscribe all gmail folders.
When I checked mine was ~400MB when I did that and it has been more than 7 hours and it is around ~440 MB. It could have been ~440MB at the time and it may not have been increased. I will let it run for a day or so and see if the memory increases in time as it used to. This whole thing could be about gmail.
Is there a way to clear memory usage once every 4 hours let say rather than exiting the software and restarting?
Thanks
After almost 24hrs. The memory use reached to ~800MB. I have deleted gmail imap with all the data and no change.
36hrs and 1.15GB
and I did not use the sotware, it is just running and updating email.
It is interesting that all of your crash reports show memory usage in the 2 - 3.5GB range, even though most of them are not actual out of memory crashes.