Hi

I have searched for an add-on by that name in addons.mozilla.org and have been unable to find it.

Please can you confirm the name of the add-on and we can have another look for you.

I had it installed before I updated to the new version of Firefox. Since the update I can't even use the browser. The only thing I get is connection is not secure. I click on the help in the toolbar and it won't even open your own help menu. All is get is the same thing connection is not secure. I reached out to screenwise  to see if they could help me and below is the email I received from them. If you are not able to help me fix it I will just have to remove it from my computer.

Screenwise Panel Support ([email protected]) To:you Details

Dear Rick, Thank you for writing to us. Please uninstall the Screenwise Meter from your Mozilla FireFox, restart your device and install the Browser Extension again . Download Link: https://panelresearch.google.com/browser/extension/download?panel=us-gfk Please don't forget to login on the browser extension with your Google Account. The issue that you have maybe from the update of the browser that cannot access the browser extension because some files may been deleted. Regarding why you need to restart your device is because after you uninstall any application/extension some files may be stocked on the ROM(Read only Memory) of the device to be sure that there is no issues please restart the device. Please inform us after you will uninstall, restart the device and install it again if you have the same issue.

We appreciate your participation.

Our Panel Member Support Center is available if you have further questions or comments. You can contact us at our toll free 1-888-355-9555 number. Our support hours are 9:00 AM - 9:00 PM on weekdays, and 12:00 PM - 5:00 PM on weekends, anywhere in the continental United States.

If you have future questions or comments, please contact us. We are happy to hear from you.

Alexandru Haidau The Screenwise Panel Support Team http://screenwisepanel.com/member

https://support.google.com/panelresearch/answer/7061710?hl=en Click Firefox so things need to do in the Address Bar.

Please let us know if this solved your issue or if need further assistance.

I have already tried that link. I cannot open it. Every web page I try to open all I get is connection is not secure. Even when I try to use Firefox help to solve the problem it will not open that webpage either. Since the update it does not work at all.

Sorry I can not help you then, Try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

Okay, thanks, I have done this twice. I will just have to remove it. Firefox was the best browser, wish I could go back to the previous version.

unfortunately 56.0.2 is no longer safe to use for every day use do to secuity issues, but 52.5.0 ESR is. It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Please let us know if this solved your issue or if need further assistance.