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firefox is corrupted. won't access webbsite areas-certain things do not show.

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  • آخرین پاسخ توسّط user633449

tomgar
tomgar
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using firefox doesn't recognize my computer when going to certain websites. the space for the security code does not show so I can't enter it. I hae uninstalled and reinstalled firefox, but that didn't correct the issue. what will correct it? al updates hae been installed.

gary

using firefox doesn't recognize my computer when going to certain websites. the space for the security code does not show so I can't enter it. I hae uninstalled and reinstalled firefox, but that didn't correct the issue. what will correct it? al updates hae been installed. gary

All Replies (1)

user633449
user633449
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.