Shockwave Flash 17 and 16
When I set Shockwave Flash 17 "ask to activate", it automatically does the same for Shockwave Flash 16. When I put 16 at "never", it changes 17 to "never" too. I can't see a way to remove Shockwave Flash 16. I'm running this on Firefox 37.0.1, on Windows XP. On a different computer with Windows 8, same version of Firefox, only Shockwave Flash 17 is showing in my plug-ins, presumably 16 went away when I upgraded to 17.
Chosen solution
Sometimes Adobe's updater is not able to remove the old version when installing the new one. Although the cleanest approach is to remove ALL Flash from the system using Adobe's uninstaller, because this also cleans stray Registry entries, you could delete the old plugin file manually as a quick fix if you like.
- Flash Plugin - Keep it up to date and troubleshoot problems (third section has a list to Adobe's site to get the uninstaller)
- For manual removal use the about:plugins page (type or paste about:plugins in the address bar and press Enter) to get the full path to the file on disk
All Replies (2)
Chosen Solution
Sometimes Adobe's updater is not able to remove the old version when installing the new one. Although the cleanest approach is to remove ALL Flash from the system using Adobe's uninstaller, because this also cleans stray Registry entries, you could delete the old plugin file manually as a quick fix if you like.
- Flash Plugin - Keep it up to date and troubleshoot problems (third section has a list to Adobe's site to get the uninstaller)
- For manual removal use the about:plugins page (type or paste about:plugins in the address bar and press Enter) to get the full path to the file on disk
Brilliant, thank you! That did the trick (I deleted the Shockwave Flash 16 DLL file).