Firefox crashes
I get an error box with title "XULRunner" Message is: Error: Platform version 36.0 is not compatible with MinVersion 36.0.1 MaxVersion 36.0.1 Have already run malware, no help Will not run in Safe Mode, same error message
Chosen solution
Please re-install firefox.
- Delete profiles before installing
How to remove profiles
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Read this answer in context 👍 1All Replies (2)
Chosen Solution
Please re-install firefox.
- Delete profiles before installing
How to remove profiles
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
You should not have removed your profile(s). In this case, create a new profile. If the problem is gone, you can restore the old to the new profile.
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles