We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to uninstall Norton to update Firefox.

  • 1 reply
  • 1 has this problem
  • 17 views
  • Last reply by user633449

jcbowman
jcbowman
more options

In trying to upgrade Firefox it said to uninstall Norton. I have not subscribed to Norton for over two years now. In the Uninstall program, Norton will not uninstall. I have clicked both uninstall and change and nothing happens, therefore I am unable to download Norton to upgrade Firefox. There must be an alternative method to uninstall Norton.

In trying to upgrade Firefox it said to uninstall Norton. I have not subscribed to Norton for over two years now. In the Uninstall program, Norton will not uninstall. I have clicked both uninstall and change and nothing happens, therefore I am unable to download Norton to upgrade Firefox. There must be an alternative method to uninstall Norton.

All Replies (1)

user633449
user633449
more options

You can use https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us to remove Norton.

Then, please update Firefox to 19.0.2 Update Firefox to the latest release

Then do the steps at How to reset the default user agent on Firefox