We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox17 will not run at all please help,

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

user162514565906133954411072787738894641986
user162514565906133954411072787738894641986
more options

I was prompted to update Firefox to version 17 & since I did I can no longer access the internet via firefox and skype along with other programs will not load either. how do I get 16 back so I can continue to use my pc

I was prompted to update Firefox to version 17 & since I did I can no longer access the internet via firefox and skype along with other programs will not load either. how do I get 16 back so I can continue to use my pc

All Replies (2)

user693271
user693271
more options

Are you sure that firefox is the problem? If you can not use skype and other program maybe it's something else.

You can download previous version of firefox from here

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: