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unable to install firefox

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by lane6757

lane6757
lane6757
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I am able to download firefox. when i go to install it, It comes up with a window that says save as and asks current user or administrator. I click on administrator and it asks for a password which i don't have. I click on current user and it does nothing. I have tried many times with the same result. I have even tried to install other mozilla products and I always get the same result. I can't figure out what is going on.

I am able to download firefox. when i go to install it, It comes up with a window that says save as and asks current user or administrator. I click on administrator and it asks for a password which i don't have. I click on current user and it does nothing. I have tried many times with the same result. I have even tried to install other mozilla products and I always get the same result. I can't figure out what is going on.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox. Other security software may have similar features to prevent Firefox from updating files properly.

See:

lane6757
lane6757 Question owner
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never heard of zone alarm and if i have it how do i disable it. I am not smart when it comes to computers.