Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF will not update to 6.0 from 5.0.1.

  • 3 replies
  • 4 have this problem
  • 2 views
  • Last reply by ribroast

ribroast
ribroast
more options

FF keeps telling me that 6.0 is available...then goes to download ...says it is installing ....then goes to ......we strongly suggest that you install this update....and around and around it goes....never up dates.?

FF keeps telling me that 6.0 is available...then goes to download ...says it is installing ....then goes to ......we strongly suggest that you install this update....and around and around it goes....never up dates.?

All Replies (3)

strongwind
strongwind
more options

You could try taking a look at [article] to see if it helps.

Are there any kind of restrictions in place on your computer? (Sometimes employee computers have locks on them that make them unable them to instal anything)

NOTE: This may sound silly, but are you sure that you are not pressing a 'Back' or 'Cancel' button by mistake?

If this was the answer you were looking for, please click 'Solved' -- Thanks

Modified by strongwind

ribroast
ribroast Question owner
more options

Thanks Strongwind but updates have never been a problem...till this one...my own PC...no restrictions that I know of and all i press is next or update or download....just downloads then says installing ..then goes to strongly suggest... then tries to download and stays continuously blue line going from LtoR. I can not give picture of what is not going on as the box minimises as soon as I try. but thanks for trying... any more suggestions welcome.

ribroast
ribroast Question owner
more options

I have managed to solve this problem by Downloading direct from FF web downloads. Still the 6.0 opens two of the same page but it is working smoothly now at least.