Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I do not see the security lock in the lower right corner, so I do not feel safe using my charge card. what happened to it.

  • 1 reply
  • 32 have this problem
  • 2 views
  • Last reply by cor-el

more options

There used to be a small padlock feature in the lower right hand corner. When I upgraded to the latest Firefox, it disappeared. Now I do not feel safe using my credit card. What happened to it? How can I get the feature back so I can know it is a secure site?

There used to be a small padlock feature in the lower right hand corner. When I upgraded to the latest Firefox, it disappeared. Now I do not feel safe using my credit card. What happened to it? How can I get the feature back so I can know it is a secure site?

All Replies (1)

more options

In Firefox 4 you no longer have the Status bar that showed the padlock in previous Firefox versions.
The padlock only shows that there is a secure connection and doesn't guarantee that you are connected to the right server.
So you might still be connected to the wrong server if you make a typo in the URL and someone has claimed that mistyped URL.
The functionality of the padlock has been replaced by the How do I tell if my connection to a website is secure? on the left end of the location bar.

See also:

You can click the How do I tell if my connection to a website is secure? on the left end of the location bar to see the padlock if there is a secure connection.

A click on the "More Information" button will show more details about the connection. The background color of the "Site Identity Button" on the left end of the location bar will change color (blue or green) and show the domain in case of a secure HTTPS connection.

  • Hover the How do I tell if my connection to a website is secure? then to see "Verified by xxxx"
  • Click the "Site Identity Button" on the left end of the location bar to see the padlock
  • Click the "More Information" button in that pop-up to see additional information about the connection.

You can use this extension to get a padlock on the location bar.