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How to connect to Firefox Sync if operating system was reinstalled?

  • 5 replies
  • 11 have this problem
  • 2 views
  • Last reply by MateocM

user350085
user350085
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Firefox 4 was installed and new account for Firefox Sync was created. In a few days I faced with problem with operation system (not related to Firefox). OS was reinstalled and, unfortunatly, all information including Sync Key lost. Can I connect to Firefox Sync after this? When I go to Tools>Options>Sync>Set Up Firefox Sync I see only Create new Account and Connect that does not allow me to connect to my account. Thank you.

Firefox 4 was installed and new account for Firefox Sync was created. In a few days I faced with problem with operation system (not related to Firefox). OS was reinstalled and, unfortunatly, all information including Sync Key lost. Can I connect to Firefox Sync after this? When I go to Tools>Options>Sync>Set Up Firefox Sync I see only Create new Account and Connect that does not allow me to connect to my account. Thank you.

All Replies (5)

twalker
twalker
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If you recall your account name and password, you can change the Sync Key by logging into your account here:

https://account.services.mozilla.com/

If not, you'll have to create a new account.

the-edmeister
the-edmeister
  • Moderator
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Without the SyncKey your data is not usable, even if you have the account name and the password. The SyncKey is used to encrypt your data for upload to the Sync server and decrypt your data when it is downloaded - nobody else can read your data.

user350085
user350085 Question owner
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Thank you! I deleted my account and created a new one.

the-edmeister
the-edmeister
  • Moderator
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When you are logged in, please click the Helpful button next to the answer that solved your Firefox support issue.

MateocM
MateocM
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How to connect to Firefox Sync if operating system was reinstalled?Can I connect to Firefox Sync if i have the sync key? When I go to Tools>Options>Sync>Set Up Firefox Sync I see only Create new Account and Connect that does not allow me to connect to my account. Thank you.