We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is still updating

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

redhunt
redhunt
more options

I started updating to Firefox 3.6.10 version from 3.6.9 the day before. When I go and check the update status under Help, I see Firefox is still trying to download 3.6.10 version.

Please help me to fix this problem.

I started updating to Firefox 3.6.10 version from 3.6.9 the day before. When I go and check the update status under Help, I see Firefox is still trying to download 3.6.10 version. Please help me to fix this problem.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Remove the files in the updates and updates\0 folder: 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)

C:\Program Files\Mozilla Firefox\updates

redhunt
redhunt Question owner
more options

@cor-el: Thanks for your reply. When I checked under Tools --> Options --> Updates, my latest update for 3.6.10 didn't download properly. I fixed this issue by restarting my computer.

It is now resolved.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

"Application Data" in XP/Win2K and "AppData" in Vista/Windows 7 are hidden folders.

See http://kb.mozillazine.org/Show_hidden_files_and_folders

You can use "%USERPROFILE%\Local Settings\Application Data\" in the File name field