We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After installing the 3.6 (? The most recent update), Firefox hangs when opening the web. It will not respond at all, so I am unable to opens any tools or options to correct the problem. Help?

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by Morbus

more options

After installing the 3.6 (? The most recent update), Firefox hangs when opening the web. It will not respond at all, so I am unable to opens any tools or options to correct the problem. Help?

This happened

Every time Firefox opened

After the most recent update

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; .NET CLR 3.0.30729; msn OptimizedIE8;ENUS)

After installing the 3.6 (? The most recent update), Firefox hangs when opening the web. It will not respond at all, so I am unable to opens any tools or options to correct the problem. Help? == This happened == Every time Firefox opened == After the most recent update == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; .NET CLR 3.0.30729; msn OptimizedIE8;ENUS)

All Replies (1)

more options

Hello Shanon.

You may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.