Thunderbird not responding and crashing after update to 128.3.3
I recently had a Thunderbird update to version 128.3.3. Since then I have very serious issues with it. When I start it, it does not respond for a long time (it is looking for something?), and then it gives the crash report, as shown below. I noticed that Version 115.10.1.0 is installed in Program Files (x86), but it no longer works. When I try to open it it wants me to set up a new profile. Version 128.3.3 is installed in Program Files (and this one does not work). Yesterday, I could get version 128.3.3 to work after running another update on it. However, after getting out of it, it will no longer work, even if I try to update it. Do you have a suggestion on how I can restore Thunderbird to work? Thank you.
Crash report:
AdapterDeviceID: 0x1c82 AdapterDriverVersion: 32.0.15.6603 AdapterSubsysID: 35121028 AdapterVendorID: 0x10de Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 AvailablePageFile: 9630232576 AvailablePhysicalMemory: 8522608640 AvailableVirtualMemory: 138530336952320 BackgroundTaskMode: 0 BuildID: 20241101163316 CPUMicrocodeVersion: 0xf0 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1730826041 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1730823356 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["MAPIR.DLL","JitV.dll","OLMAPI32.DLL","C2R64.dll","MSMAPI32.DLL","AppvIsvSubsystems64.dll","OutlookServicing.dll"],"Microsoft Windows":["mapi32.dll","ktmw32.dll","directmanipulation.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","explorerframe.dll","dataexchange.dll","DWrite.dll","wscapi.dll","usp10.dll","ondemandconnroutehelper.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","msi.dll","cryptui.dll","Windows.StateRepositoryPS.dll","OneCoreUAPCommonProxyStub.dll","dbgcore.dll","wininet.dll","dbghelp.dll","wsock32.dll","msxml6.dll","winmm.dll","GdiPlus.dll","comctl32.dll","httpapi.dll","drvstore.dll","cryptnet.dll","urlmon.dll","secur32.dll","npmproxy.dll","ColorAdapterClient.dll","mscms.dll","iertutil.dll","webservices.dll","twinapi.dll","Bcp47Langs.dll","davclnt.dll","MMDevAPI.dll","AudioSes.dll","BCP47mrm.dll","davhlpr.dll","d3d11.dll","d2d1.dll","Windows.Security.Authentication.Web.Core.dll","CoreUIComponents.dll","InputHost.dll","Windows.UI.dll","DXCore.dll","xmllite.dll","WinTypes.dll","wevtapi.dll","wshbth.dll","netprofm.dll","dhcpcsvc.dll","version.dll","wtsapi32.dll","TextInputFramework.dll","CoreMessaging.dll","dhcpcsvc6.DLL","twinapi.appcore.dll","winnsi.dll","dcomp.dll","nlaapi.dll","WindowManagementAPI.dll","propsys.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","srvcli.dll","rsaenh.dll","winhttp.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","wldp.dll","winsta.dll","umpdc.dll","powrprof.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","msvcp_win.dll","ucrtbase.dll","crypt32.dll","gdi32full.dll","bcryptPrimitives.dll","bcrypt.dll","KERNELBASE.dll","cfgmgr32.dll","win32u.dll","wintrust.dll","user32.dll","gdi32.dll","oleaut32.dll","shlwapi.dll","imm32.dll","clbcatq.dll","imagehlp.dll","combase.dll","shell32.dll","advapi32.dll","nsi.dll","SHCore.dll","ws2_32.dll","kernel32.dll","psapi.dll","normaliz.dll","sechost.dll","msvcrt.dll","msctf.dll","rpcrt4.dll","ole32.dll","setupapi.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","MSVCP140_ATOMIC_WAIT.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","gkcodecs.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"NVIDIA Corporation":["nvwgf2umx.dll","nvgpucomp64.dll","nvldumdx.dll"]} Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x3e92, AdapterSubsysID2: 35121028, AdapterDriverVersion2: 27.20.100.9664FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 2678 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1730825827 SubmittedFrom: Client SystemMemoryUsePercentage: 49 TelemetryClientId: c176c908-63f6-449c-bf97-94b4c878c31f TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20241101163316","version":"128.4.1","vendor":null,"displayVersion":"128.4.1esr","platformVersion":"128.4.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16191,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":5011},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"NVIDIA GeForce GTX 1050 Ti","vendorID":"0x10de","deviceID":"0x1c82","subsysID":"35121028","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvddi.inf_amd64_6b0ab0a43cab35f6\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.6603","driverDate":"10-15-2024","GPUActive":true},{"description":"Intel(R) UHD Graphics 630","vendorID":"0x8086","deviceID":"0x3e92","subsysID":"08591028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"27.20.100.9664","driverDate":"6-1-2021","GPUActive":false}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"refreshRate":59,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"places.history.enabled":false,"privacy.donottrackheader.enabled":true,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":15029},"addons":{"activeAddons":{},"theme":{"id":"[email protected]","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18904,"updateDay":18904},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetryServerURL: https://incoming-telemetry.thunderbird.net TelemetrySessionId: d698775d-0a0c-490d-809c-5158d62b8ef7 Throttleable: 1 TotalPageFile: 19527397376 TotalPhysicalMemory: 16977260544 TotalVirtualMemory: 140737488224256 UptimeTS: 2335.15048 User32BeforeBlocklist: 1 Version: 128.4.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.
All Replies (4)
I just noticed that Thunderbird in my Program Files has been updated to version 128.4.1 (x64). The problem, however, is the same.
Please:
- Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
- Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Does problem go away?
Also, please post your crash IDs here. You will find them under Help > Troubleshooting Information
Thank you, Wayne. Here are all the submitted crash report numbers from the current incident:
bp-7abc5ddb-3b09-42a9-acdd-7556a0241105 bp-60be4df4-5f58-455d-b707-584d00241105 bp-94762472-3803-4c63-a053-7a8150241104 bp-a727d735-7c4d-492f-80d2-980f40241104 bp-abd00e7c-a931-4442-a414-a51320241031 bp-c4e6b16e-d139-47e6-838b-ec1a70241031 bp-c7b96418-9bb5-4e1e-aef8-9d61a0241104 bp-f03e38dc-6d7e-4469-8d12-f64b60241031
Now, I wish to add more background information that might help.
I started using Thuderbird after Eudora was no longer supported. When I installed Thunderbird, I pointed it to my Eudora folder on the C: drive, imported everything, and used the same mailboxes that used to be for Eudora also for Thunderbird. Sometimes (maybe until 10/2024). Maybe there was an update in Thunderbird that moved the profile and mailbox storage location also to the Users/user name/AppData/Thunderbird location. I did not notice that change, and just continued to use Thunderbird. While trying to figure out this crash issue, I also noticed that Version 115.10.1.0 is installed in Program Files (x86), while the newer versions (currently 128.4.1 is in the Programs folder.
I can see in my Eudora folder two sub folders: "Local Folders" and "Local Folders.sbd". The "Local Folders" contains possibly all the mailboxes with their data (at least I hope so).
Also, on 11/1/2024, I backed up my Thunderbird profile to a local server, as Thunderbird_profile_backup.zip. I that folder I found the profile "d79vy9vv.default", and in it are various folders that were in the profile. Among them was a "Mail" folder, in which is a "Local Folders". That folder contains only 58 mail boxes that have the same names, as their counterparts in the Eudora Folder, and their contents are only part of what is in the Eudora folder.
So, after the crashes from the update to 128.3.3, I could not open Thunderbird. There was another update to 128.4.1, but it did not solve the problem. Yesterday, I copied the Thunderbird backup profile from 11/1/2024 (see above), and replaced the profile in the Users/user name/AppData/Thunderbird location. This enabled Thunderbird to open, and it asked me to update my profile, and connect to our mail server. Now, everything looks normal, except that it only has the 58 mailboxes with the limited information.
I am thinking to copy all the mailboxes from the Eudora folder into the Users/user name/AppData/Thunderbird location to replace the 58 mailboxes there. Do you think that this might solve the problem?
Thank you again for your guidance and assistance.
Ted
I tried replacing The "Local Folders" from the Eudora folder into the Users/user name/AppData/Thunderbird location. I opened Thunderbird, it shows everything normally, and everything seems to work.
Thank you again.
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