We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't send emails

  • 2 replies
  • 0 have this problem
  • Last reply by NoahSUMO

johnaforster
johnaforster
more options

My isp is virgin media and I use Mozilla for browsing and emails. I have been with them for many years but recently I found that although I am receiving emails I can't send them . I get this message.

Sending of the message failed. An error occurred while sending mail. The mail server responded: Authentication Required (VM401). Please verify that your email address is correct in your account settings and try again.

My isp is virgin media and I use Mozilla for browsing and emails. I have been with them for many years but recently I found that although I am receiving emails I can't send them . I get this message. Sending of the message failed. An error occurred while sending mail. The mail server responded: Authentication Required (VM401). Please verify that your email address is correct in your account settings and try again.

All Replies (2)

david
david
  • Top 10 Contributor
more options

please post a screenshot of your SMTP server pane and maybe we can offer suggestions.

Helpful?

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

David, the user posted the screenshot in a new thread:

Trying to redirect him back here.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.