We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird no longer getting new emails.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by dmack574

dmack574
dmack574
more options

My email provider changed to a new system. After updating the server settings, no new messages are retrieved into Thunderbird and I'm not being prompted to enter a new password. Since I changed the password in the web mail in my browser, I was expecting Thunderbird to prompt me for a new password.

I'm using POP3. Server name is pop.inbox.com, port 995 Security is SSL/TLS with Normal password auth method.

I've upgraded to the latest version of Thunderbird: 115.2.0 (64-bit).

Is there a way to do a connection test to verify the server settings are correct?

My email provider changed to a new system. After updating the server settings, no new messages are retrieved into Thunderbird and I'm not being prompted to enter a new password. Since I changed the password in the web mail in my browser, I was expecting Thunderbird to prompt me for a new password. I'm using POP3. Server name is pop.inbox.com, port 995 Security is SSL/TLS with Normal password auth method. I've upgraded to the latest version of Thunderbird: 115.2.0 (64-bit). Is there a way to do a connection test to verify the server settings are correct?

Chosen solution

I rechecked the Inbox web site and they changed their settings for POP mail sometime between when I submitted this question and today. I'm now able to retrieve emails after changing the server settings in Thunderbird.

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

According to their website, you have the correct settings. Did you delete the old password from Saved Passwords in Settings/Privacy & Security, restart TB, and then enter the new one when prompted?

dmack574
dmack574 Question owner
more options

Chosen Solution

I rechecked the Inbox web site and they changed their settings for POP mail sometime between when I submitted this question and today. I'm now able to retrieve emails after changing the server settings in Thunderbird.