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Not loading after update to 114.2

  • 5 replies
  • 4 have this problem
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  • Last reply by Paul

thecherie
thecherie
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I can't get any sites to load in my Firefox app since the update to 114.2. I have cleared my cache, forced a stop, and done everything else that's ever worked in the past short of uninstalling and reinstalling. It looks like 114.2 was supposed to fix this issue in older versions, but I'm still having issues.

I can't get any sites to load in my Firefox app since the update to 114.2. I have cleared my cache, forced a stop, and done everything else that's ever worked in the past short of uninstalling and reinstalling. It looks like 114.2 was supposed to fix this issue in older versions, but I'm still having issues.

All Replies (5)

Paul
Paul
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Hi

To help us to look into this further, we would appreciate your help:

  1. Does the issue present as soon as the app is opened?
  2. Does the issue present when you are already in the app and opening links to new webpages?
  3. Are you able to load the browser but then page goes blank when searching?
thecherie
thecherie Question owner
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The issue happens as soon as I open the app. I am unable to load any pages.

gkfrfx
gkfrfx
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same problem here. Firefox updated overnight. I woke up and it no longer worked. All pages just have a blank background and the insecure lock icon on the url bar. Not even the ADDONS page loads. I tried clearing cache. No good. I tried clearing storage. No good. I uninstalled and reinstalled. It now works but I cannot login to sync with my account.

Paul
Paul
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We have flagged this issue to our developers who have opened the following bug. Please feel free to follow progress on this issue and add comments to:

https://bugzilla.mozilla.org/show_bug.cgi?id=1840665

Paul
Paul
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Hi

Thank you for your patience while we have been working to look into and resolve this issue.

Please look out for an update from the Google Play store for Firefox for Android version 115.0.1 that we believe should resolve the issue that you have been experiencing. If you see any further issues similar to this, please reply here and we can look into this further for you.