Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The Email I used when I logged in is dead and gone. I can't change it because I cant receive the messages at the old email address

  • 2 replies
  • 2 have this problem
  • 8 views
  • Last reply by cor-el

Kaelkitty
Kaelkitty
more options

Please help. I have a serious problem with my email set-up. The account I am signed up with here no longer has a working email access. I tried to follow the instructions at https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts but the account wont let me add a secondary email address because it is sending confirmation requests to the DEAD email address.

Can anyone help?

Ciao, Kaelkitty.

Please help. I have a serious problem with my email set-up. The account I am signed up with here no longer has a working email access. I tried to follow the instructions at https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts but the account wont let me add a secondary email address because it is sending confirmation requests to the DEAD email address. Can anyone help? Ciao, Kaelkitty.

All Replies (2)

Dropa
Dropa
more options

Lost email accounts can't be helped.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you no longer have access to the primary email address then your only option is to create a new Firefox Account with an email address you can confirm. More info: