thunderbird view with folder pane not reduceable.
I am unable to reduce size of folder pane. When move across interface line between folder pane and reading pane the mouse pointer changes to a double ended arrow as it should but...a. the folder pane grows by 1 character to the right on every occurance. and b. trying to drag line to the left has no effect. However, dragging it to the right works fine. The end result is that I now have a 10" wide folder pane and a 1" wide reading pane. This is a windows PC running Edge. All updates are up to date.
I am unable to reduce size of folder pane. When move across interface line between folder pane and reading pane the mouse pointer changes to a double ended arrow as it should but...a. the folder pane grows by 1 character to the right on every occurance. and b. trying to drag line to the left has no effect. However, dragging it to the right works fine. The end result is that I now have a 10" wide folder pane and a 1" wide reading pane.
This is a windows PC running Edge. All updates are up to date.
Chosen solution
Toad-Hall, Actually OS is Windows Server 2012 R2 but I have seen it identify as 8.1 on other occasions.
Extracted and ran update program and all is good without having to remove hardware acceleration.
Thanks again - good job.
Read this answer in context 👍 0All Replies (4)
Test in Safe Mode
- Menu icon > Help > Troubleshoot Mode
- click on 'Restart'
- click on 'Continue in Troubleshoot mode'
Thunderbird then restarts in Troubleshoot Mode. now try moving the Folder Pane
Report on results.
Thank you Toad Hall. So yes, manual movement on the folder pane does work in Troubleshoot Mode.
Here is troubleshoot info.
Application Basics
Name: Thunderbird Version: 102.8.0 Build ID: 20230214184313 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.8.0 OS: Windows_NT 6.3 9600 OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 2
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: true
Memory Size (RAM): 7.0 GB
Disk Space Available: 179 GB
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, 0, 3
account5:
INCOMING: account5, , (imap) imap.despy.net:143, 2, 3
OUTGOING: , smtp.despy.net:25, 3, 3, true
Libraries
Library
Status
Expected minimum version
Version in use
Path
RNP (OpenPGP)
OK
0.16.2
0.16.2+git20220922.298ad98b.MZLA
C:\Program Files\Mozilla Thunderbird\rnp.dll
Calendar Settings
Service@Cyber-Solar.com
Name
Value
Name:
Type: owl
Disabled: true
Username:
URI:
Refresh Interval: 30
Read-only: false
Suppress Alarms: false
Cache Enabled:
iMIP Identity: id3
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported:
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Home
Name
Value
Name:
Type: storage
Disabled: true
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id3
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Web Content: 1 / 8
Isolated Web Content: 1
Add-ons
Name
Type
Version
Enabled
ID
Amazon.com extension 1.1 true [email protected]
Bing
extension
1.0
true
[email protected]
DuckDuckGo
extension
1.0
true
[email protected]
Google
extension
1.0
true
[email protected]
Wikipedia (en)
extension
1.0
true
[email protected]
Owl for Exchange
extension
1.0.2
false
[email protected]
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
Graphics
Features
Compositing: WebRender (Software)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: -
WebGL 1 Driver Renderer: WebGL is currently disabled.
WebGL 1 Driver Version: -
WebGL 1 Driver Extensions: -
WebGL 1 Extensions: -
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL is currently disabled.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Target Frame Rate: 60
DirectWrite: true (6.3.9600.20139)
GPU #1
Active: Yes
Description: AMD Radeon HD 7560D
Vendor ID: 0x1002
Device ID: 0x9904
Driver Version: 13.101.0.0
Driver Date: 6-4-2013
Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID: 77211462
RAM: 768
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: skia
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Display0: 1920x1080@60Hz scales:1.000000|1.000000
Display1: 1920x1080@60Hz scales:1.000000|1.000000
Display2: 1920x1080@60Hz scales:1.000000|1.000000
DisplayCount: 3
HardwareStretching: both=0 window-only=0 full-screen-only=0 none=0 error=3
ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY3 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
I believe you are using Windows 8.1 OS: Windows_NT 6.3 9600
I notice your driver says: Description: AMD Radeon HD 7560D Driver Version: 13.101.0.0 Driver Date: 6-4-2013
I would advise you try and get that driver updated to the most recent version for your Windows OS. I think the last one was in 2015 I looked here: https://www.driverscape.com/download/amd-radeon-hd-7560d
In Thunderbird: It does not look like any addon could be a problem, so I'm thinking it may be hardware acceleration. Menu icon > Settings > General Scroll to bottom and uncheck this checkbox: 'Use hardware acceleration when available'
Chosen Solution
Toad-Hall, Actually OS is Windows Server 2012 R2 but I have seen it identify as 8.1 on other occasions.
Extracted and ran update program and all is good without having to remove hardware acceleration.
Thanks again - good job.