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DNA section as Ancestry suddenly unviewable

  • 2 replies
  • 15 have this problem
  • 1 view
  • Last reply by singer35

singer35
singer35
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Suddenly yesterday (I believe after a Firefox update to 110.0) Ancestry.ca stopped working in the DNA section. I have turned off Mozilla VPN, cleared Cache and Cookies, rebooted several times, but it's still not viewable beyond 2nd click in DNA section. The rest of Ancestry is working fine: can search, add to trees, etc. I checked with Ancestry and they say my account is fine from their end; plus it works find on Chrome. I am a Firefox fan and hate the thought of using anything else and use Ancestry daily. Any help appreciated; Singer35

Suddenly yesterday (I believe after a Firefox update to 110.0) Ancestry.ca stopped working in the DNA section. I have turned off Mozilla VPN, cleared Cache and Cookies, rebooted several times, but it's still not viewable beyond 2nd click in DNA section. The rest of Ancestry is working fine: can search, add to trees, etc. I checked with Ancestry and they say my account is fine from their end; plus it works find on Chrome. I am a Firefox fan and hate the thought of using anything else and use Ancestry daily. Any help appreciated; Singer35

All Replies (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
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Do you have the Strict mode of the Tracking Protection? Try to switch to a Normal mode.

singer35
singer35 Question owner
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Wasn't that but gave me a hint to check Ad-Block and that was the problem. Thanks for replying.