Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Drop Down Menu Not Working

  • 1 reply
  • 0 have this problem
  • 3 views
  • Last reply by Mich

Photoparity
Photoparity
more options

When using a site with a drop down feature, the options are not showing up. Canadapost.ca allows you to search for postal codes and will provide options as you put in the address. This feature is not working in Firefox but does work in Microsoft Edge.

I have a video of the issue which I cannot upload.

When using a site with a drop down feature, the options are not showing up. Canadapost.ca allows you to search for postal codes and will provide options as you put in the address. This feature is not working in Firefox but does work in Microsoft Edge. I have a video of the issue which I cannot upload.

All Replies (1)

Mich
Mich
more options

There are a few steps you can try to solve this issue:

1)Clear your browser's cache and cookies by going to the "History" menu and selecting "Clear Recent History." 2)Disable any browser extensions that may be causing the issue. 3)Try using Firefox in Safe Mode by holding down the Shift key while starting the browser. This will disable add-ons and extensions to see if they are causing the problem. 4)Check if the issue is specific to the website you are trying to use by visiting other websites with drop-down menus to see if they work properly. 5)Update your Firefox to the latest version. 6)Make sure your browser and operating system are up to date.