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How to Recover "Lost" or "Missing" Log-In's & Passwords??

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  • Last reply by cor-el

DEXTER
DEXTER
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(Mon. 9-5-22 @ 8:13pm CST) How do I Recover "Lost" or "Missing" Log-In's & Passwords that for years have been In the Password Manager inside Mozilla Firefox?? I REALLY NEED HELP ON THIS PLEASE!! Hello, I have no idea where almost 270 website / user names & passwords have Gone?? I used to have Over 300 in my Firefox/Mozilla Options/Passwords File, (Password Manager) up until 2 or 3 weeks ago.. Now, I have Only 33 user names/Passwords when I opened it up tonight.. The reason I went to FIND a user name & password for it, is Because I have (2) Programs that are NOT OPENING UP now, And (1) Program happens to be my ( WEBROOT Internet Security & Anti-Virus Software from Best Buy / Geek Squad..) This Webroot Loads Automatically every time I Boot my Computer, and Runs in the Background of my Windows 10 64-Bit operating System.. But, just about 2 weeks ago, the Webroot Dashboard that "Normally Opens" up in "Green", Now Opens up in "RED" and wants me to Provide my "Membership ID", and The "Product Key" to it.. And this is a Paid Subscription thru Best Buy / Geek Squad Every Year, ( and Does Not Expire until This coming November of 2022..) So, Now I Know why this Webroot is Not Loading, and is asking me for my "Information".. Because I am MISSING This Information, And 269 Other Logins, & Passwords from Mozilla Firefox.. Could SOMEONE? Please, Advise me as to "WHERE" the "Encrypted" (User names & Passwords) are on my Hard drive?? And How do I "IMPORT" These "FILES" back into Firefox's (Password Manager) ?? Thank You, DEXTER in Texas..

(Mon. 9-5-22 @ 8:13pm CST) How do I Recover "Lost" or "Missing" Log-In's & Passwords that for years have been In the Password Manager inside Mozilla Firefox?? I REALLY NEED HELP ON THIS PLEASE!! Hello, I have no idea where almost 270 website / user names & passwords have Gone?? I used to have Over 300 in my Firefox/Mozilla Options/Passwords File, (Password Manager) up until 2 or 3 weeks ago.. Now, I have Only 33 user names/Passwords when I opened it up tonight.. The reason I went to FIND a user name & password for it, is Because I have (2) Programs that are NOT OPENING UP now, And (1) Program happens to be my ( WEBROOT Internet Security & Anti-Virus Software from Best Buy / Geek Squad..) This Webroot Loads Automatically every time I Boot my Computer, and Runs in the Background of my Windows 10 64-Bit operating System.. But, just about 2 weeks ago, the Webroot Dashboard that "Normally Opens" up in "Green", Now Opens up in "RED" and wants me to Provide my "Membership ID", and The "Product Key" to it.. And this is a Paid Subscription thru Best Buy / Geek Squad Every Year, ( and Does Not Expire until This coming November of 2022..) So, Now I Know why this Webroot is Not Loading, and is asking me for my "Information".. Because I am MISSING This Information, And 269 Other Logins, & Passwords from Mozilla Firefox.. Could SOMEONE? Please, Advise me as to "WHERE" the "Encrypted" (User names & Passwords) are on my Hard drive?? And How do I "IMPORT" These "FILES" back into Firefox's (Password Manager) ?? Thank You, DEXTER in Texas..

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Hi Dexter, Firefox doesn't make any extra backups of your saved logins, so usually, what you see on the Passwords page is what Firefox has. That said, let's not lose hope and check a few things:

(1) Do you have any other Firefox profiles? Each Firefox profile is a separate settings folder with its own data. To check on this:

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have any other profile(s) listed on this page? If so, please try this:

(A) On the "Root directory" line, click the "Open Folder" button to show the files in that profile.

(B) If this folder has a logins.json file, drag and drop it into a blank Firefox tab for review. After a few moments, Firefox should show a structured viewer. For long times, Firefox won't expand all of the details, but you can do that and see how many logins are saved in this profile.

Are there are a lot here, suggesting that it would be worth working with this file?

(C) Repeat the check with any other profiles and stand by for suggestions.

(2) Is there an Old Firefox Data folder on your Windows desktop? This folder is created when you use the Firefox Refresh feature (sometimes called a tune-up) and it has all of your data files from that time.

If you find that folder, click into the profile folder inside and check logins.json the same way I suggested above. Are there are a lot here, suggesting that it would be worth working with this file? If so, stand by for suggestions.

(3) Do you make regular backups of your computer? If so, you could check for older versions of logins.json in your backup.

cor-el
cor-el
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Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete/update of a password. You can check if you can find this logins-backup.json file in the profile folder or in a backup.

Make sure to keep a backup of the current logins.json and logins-backup.json before replacing logins.json with logins-backup.json with Firefox closed.