Firefox crashing on startup
Hi,
My Firefox app has been refusing to startup since yesterday, just crashing every time it attempts to start. I assume it's because I have an exorbitant amount of tabs open, but I'm not 100% sure. I tried refreshing Firefox, but the problem is that attempting to refresh loses all my tabs with no way of getting them back. I've tried refreshing previously, and afterwards I would get the option to choose which tabs/windows I would like to restore, but now I'm not getting that option so I'm forced to see if there's any other solutions. I haven't lost any of my previous data after trying to refresh once, since it's saved in the profile in the "Old Firefox Data" folder, but I just want to see if there's any solution that won't require me to start fresh.
I've submitted a crash report through Firefox, the report ID is: bp-dd3d8911-2bc3-4471-a0b3-1f1a60220404
Please let me know if you can help or if there's any other information you need. Thank you!
All Replies (6)
Product Firefox Release Channel release Version 98.0.2 Build ID 20220322144853 (2022-03-22) Buildhub data OS Windows 10 OS Version 10.0.19042
bp-dd3d8911-2bc3-4471-a0b3-1f1a60220404 Signature: mozilla::dom::Promise::AppendNativeHandler
Uptime 92 seconds (1 minute and 32 seconds)
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
SafeMode : 1
StartupCrash : 0
This is for Sumo's Related Bugs 1751836 NEW --- Crash in [@ mozilla::dom::Promise::AppendNativeHandler]
Bug 1751836 Opened 2 months ago They are still working on this.
Start Firefox using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Yes, I've tried opening in safe mode and it still crashes. I'm almost entirely sure it's the number of tabs I have open in my session, because when I delete the files containing the tabs, it runs just fine. The problem is, I'd like to open the session in some way so I can save anything important that was in there.
Then I suggest you create a folder in the Bookmarks Manager. Call it 'Startup' or something. In this folder create a bookmark for each of the tabs you want to be opened. After the browser starts, open the Bookmark Manager (Control Shift O). Right-click on the proper folder and select Open All Bookmarks.
How can I open the bookmarks manager to create a folder for the tabs if my Firefox crashes when I try to open it? That's my issue, I can't get Firefox to open so I can save any of my data, it just crashes whenever I try to open it. I can open it without any of the tabs, but then I can't access them to save them.
Modified by vaheabgaryan
I called for more help.