Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Constant freeze issues

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

joycarlough
joycarlough
more options

For the last two to three weeks, often when I'm changing colors of text, setting the link or photo settings, Thunderbird freezes entirely. I have to force close every time. Waiting doesn't help. I have a MacBook Pro, less than a year old.

Please help. Joy

For the last two to three weeks, often when I'm changing colors of text, setting the link or photo settings, Thunderbird freezes entirely. I have to force close every time. Waiting doesn't help. I have a MacBook Pro, less than a year old. Please help. Joy

All Replies (5)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Does it freeze in safe/troubleshoot mode (hold Option when launching TB)?

joycarlough
joycarlough Question owner
more options

No, still freezes when I try to change Page Colors and Background or Image Properties.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Now that you mention background images and page colors, I recall this issue:

https://support.mozilla.org/en-US/questions/1354728

At the bottom there is a link to a fixed version.

joycarlough
joycarlough Question owner
more options

So I have to move everything to Thunderbird Daily? Won't there be a "fix" within the Thunderbird I have?

sfhowes
sfhowes
  • Top 10 Contributor
more options

I don't think you have to move to Daily, which currently at v. 95. See this link for a fixed version in the 91 branch:

https://bugzilla.mozilla.org/show_bug.cgi?id=1715740#c39

The fix will probably be in 91.3 within a week.