Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

emails disappear from inbox

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Matt

Carol Fidler Kayes
Carol Fidler Kayes
more options

I have used Thunderbird for several years with no problems. Recently, even with the setting to not delete emails automatically after 30 days, the emails disappear after 30 days, including from the inbox, sent and archives. It deleted archived messages for the last 3 years. I did not change any settings, the program just did this suddenly. Today, it just deleted all of the messages in the inbox from the past 25 days and installed the latest update. How can I get this to work correctly?

I have used Thunderbird for several years with no problems. Recently, even with the setting to not delete emails automatically after 30 days, the emails disappear after 30 days, including from the inbox, sent and archives. It deleted archived messages for the last 3 years. I did not change any settings, the program just did this suddenly. Today, it just deleted all of the messages in the inbox from the past 25 days and installed the latest update. How can I get this to work correctly?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Are you using IMAP? in which case you have to also contend with what happens on the server, like your provider automatically archiving or deleting them