Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Browser not Opening up with "Mozilla Crash Reporter" Error Dialogue

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

Andy Yao
Andy Yao
more options

Firefox Browser not Opening up with "Mozilla Crash Reporter" Error Dialogue

Uninstalled Mozilla Firefox from Control Panel; Deleted all Mozilla folders from App Data and Program Data folder; Deleted all Mozilla related folder and items from Registry; Rebooted and re-installed Firefox, still got the Mozilla Crash Reporter error window.

Firefox Browser not Opening up with "Mozilla Crash Reporter" Error Dialogue Uninstalled Mozilla Firefox from Control Panel; Deleted all Mozilla folders from App Data and Program Data folder; Deleted all Mozilla related folder and items from Registry; Rebooted and re-installed Firefox, still got the Mozilla Crash Reporter error window.

All Replies (1)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We
need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them.
Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see;
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support