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Exiting Firefox

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by McCoy

fogartyedwinc
fogartyedwinc
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I just loaded Firefox onto my Windows 7 computer. I can only exit using the menu...I cannot exit in the usual way from the x in the top right corner. Any ideas?

Thanks,

Edwin C. Fogarty

I just loaded Firefox onto my Windows 7 computer. I can only exit using the menu...I cannot exit in the usual way from the x in the top right corner. Any ideas? Thanks, Edwin C. Fogarty

All Replies (2)

FredMcD
FredMcD
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We recommend using the File > Exit to shut down the browser as
using the close window X sometimes causes issues.

McCoy
McCoy
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fogartyedwinc said
I can only exit using the menu...I cannot exit in the usual way from the x in the top right corner.

Hello Edwin,

The closing X should work .....

Let's try Firefox in Safe Mode :

If Firefox is not running :
Hold down the Shift key when starting Firefox.

If Firefox is running :
3-bar menu <big>→</big> '?' (at the bottom of the dropdown) <big>→</big> 'Restart with Add-ons disabled'.
Then OK the restart.
A small dialog should appear.
Click 'Start in Safe Mode' ( not 'Refresh' !)

See :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And :
https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

If it works in Safe Mode, then re-enable your extensions one by one (providing you have any, of course) till you find the culprit.

If it's not an extension that causes the closing X not to work, we'll have to look for some other reason.