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Thunderbird crashed,re downloaded,signed in,lost all previous emails & settings. fix????

  • 2 replies
  • 2 have this problem
  • 5 views
  • Last reply by Wayne Mery

brownstephen
brownstephen
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Not sure of the cause but I have had to re-download Thunderbird & sign back in, but all my previous emails (in & out) have not re-appeared & the screen set-up is different (All my previous email folders not visible). How can I get my old info/set-up back? Software was all up to date automatically.

Not sure of the cause but I have had to re-download Thunderbird & sign back in, but all my previous emails (in & out) have not re-appeared & the screen set-up is different (All my previous email folders not visible). How can I get my old info/set-up back? Software was all up to date automatically.

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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After a crash, TB can lose track of the profile. It's still there, but making TB recognize it may repairing the prefs.js file:

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

If the crash wasn't caused by something like a power outage, it was possibly caused by an AV app update that was incompatible with TB. It's generally recommended to exclude the TB profile folder from AV scanning.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Did you find multiple profiles?