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Email not recognized with Firefox Account

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

cpbecklund
cpbecklund
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Hello,

I've been noticing the past few months that Firefox hasn't synced any of my bookmarks and/or history. After further investigation with Frontier Tech Support, we've found that my Firefox Account doesn't appear to be recognized by the system. How can that be when I am certain I made and account with Firefox to backup all my bookmarks and history?

Hello, I've been noticing the past few months that Firefox hasn't synced any of my bookmarks and/or history. After further investigation with Frontier Tech Support, we've found that my Firefox Account doesn't appear to be recognized by the system. How can that be when I am certain I made and account with Firefox to backup all my bookmarks and history?

All Replies (2)

FredMcD
FredMcD
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cpbecklund said

doesn't appear to be recognized by the system

What system?

Type about:accounts<enter> in the address bar. [57+] https://accounts.firefox.com/settings

Check all the settings.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can open about:sync-log via the location bar to see if there is a recent log available. You can upload a recent log if the log is too big to put in a reply.

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite (bookmarks and history) and favicons.sqlite files in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page
    in case errors are reported close and restart Firefox and retry

See also:

If "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:preferences page.