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close a locked webpage

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Shadow110

sigsky
sigsky
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Occasionally, I bump into a web page that tells me that Microsoft has found has found a virus and has locked my computer and provides a number to call for support, blah, blah, blah. I can't shut down the page or Firefox normally so I go into Task Manager and shut down the Firefox process. If I attempt to open Firefox again it restores the previous session and I am locked again. If I restart the computer before reopening Firefox things are fine and I go to my homepage. Virus checking shows no beasties. Can I disable Firefox restoring a session after a crash? I can't imagine a situation where a Firefox crash would cause me to loose irreplaceable data.

Thanks

Occasionally, I bump into a web page that tells me that Microsoft has found has found a virus and has locked my computer and provides a number to call for support, blah, blah, blah. I can't shut down the page or Firefox normally so I go into Task Manager and shut down the Firefox process. If I attempt to open Firefox again it restores the previous session and I am locked again. If I restart the computer before reopening Firefox things are fine and I go to my homepage. Virus checking shows no beasties. Can I disable Firefox restoring a session after a crash? I can't imagine a situation where a Firefox crash would cause me to loose irreplaceable data. Thanks

All Replies (4)

WestEnd
WestEnd
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That is neither a legit Microsoft or FF problem. Your going to sites that have malware laden sites waiting for you to click on their scam links. You should clear your cookies and history to kill those popups. As far as that is a FF issue it's not it's the user themselves going to those sites and getting those problems created.

Scribe
Scribe
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Hi, if you don't click on anything or call them, you are unlikely to get an infection. If you haven't already, you could try pressing Esc to close it. Also open the 3-bar menu > Options > General > Startup, and deselect 'Restore previous session.'

I would also disable or remove Adblock Plus - 3-bar menu > Add-ons > Extensions, and instead install https://addons.mozilla.org/en-US/firefox/addon/ublock-origin which has been shown to be effective in blocking things of that type.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

sigsky
sigsky Question owner
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WestEnd's answer seems to be don't do that anymore

Scribe seems more in tune. I wasn't worried about being infected and the restore box is not checked. I'm more concerned with Firefox taking me back to the source of the crash withour me asking. I'll try clearing history and cookies and the escape key to unlock. I'll also try that other blocker.

Thanks.

Shadow110
Shadow110
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Hi, Please use more than 1 scanner as each uses diff tech :

Save your Report and google each before deleting anything as do not want to delete something you need, If need help :

Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.