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Thunderbird has stopped working

  • 3 replies
  • 0 have this problem
  • 3 views
  • Last reply by Wayne Mery

KenHewitt
KenHewitt
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Thunderbird has been working perfectly up until today (June 22). Suddenly I get the message "Thunderbird has stopped working" and am invited to either a) Check online for a solution or b) Close the program. I have done both a and b, and also Uninstalled and Reinstalled (twice) without success.

I also get "Problem details" as follows... Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	thunderbird.exe
 Application Version:	52.8.0.6710
 Application Timestamp:	5afcb515
 Fault Module Name:	USER32.dll
 Fault Module Version:	6.1.7601.23594
 Fault Module Timestamp:	58249e1c
 Exception Code:	c0000005
 Exception Offset:	0003ef9f
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	4105
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
Thunderbird has been working perfectly up until today (June 22). Suddenly I get the message "Thunderbird has stopped working" and am invited to either a) Check online for a solution or b) Close the program. I have done both a and b, and also Uninstalled and Reinstalled (twice) without success. I also get "Problem details" as follows... Problem signature: Problem Event Name: APPCRASH Application Name: thunderbird.exe Application Version: 52.8.0.6710 Application Timestamp: 5afcb515 Fault Module Name: USER32.dll Fault Module Version: 6.1.7601.23594 Fault Module Timestamp: 58249e1c Exception Code: c0000005 Exception Offset: 0003ef9f OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 4105 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Chosen solution

Hello Wayne

1) Yes... the problem went away when I opened *Windows* in safe mode. and also opened Thunderbird in safe mode. 2) Also no problem when I opened Windows in safe mode, and Thunderbird in normal mode. and.. 3) Lastly... when I open Windows and Thunderbird in normal mode, the problem has also gone away. So.... I think we (you) have helped me solve the problem... fingers crossed!

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All Replies (3)

Wayne Mery
Wayne Mery
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Start *Windows'* safe mode with networking enabled - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7 Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird Does problem go away? Please reply to let us know results.

KenHewitt
KenHewitt Question owner
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Chosen Solution

Hello Wayne

1) Yes... the problem went away when I opened *Windows* in safe mode. and also opened Thunderbird in safe mode. 2) Also no problem when I opened Windows in safe mode, and Thunderbird in normal mode. and.. 3) Lastly... when I open Windows and Thunderbird in normal mode, the problem has also gone away. So.... I think we (you) have helped me solve the problem... fingers crossed!

Modified by KenHewitt

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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