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Unable to print or choose printer from Firefox. All other PC applications & browsers are fine

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by ezop

ezop
ezop
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Effective Wed 4/25/18, I am unable to print from the Firefox browser. Chrome and IE work just fine. All other windows applications work just fine. I've re-booted, I've uninstalled and re-installed Firefox. I've cleared cache, cookies, and all other crumbs. No new programs were installed (other than an uninstall/reinstall of Firefox). A virus check has been run and the PC is clean. So what's up with Firefox controlling the printer device?

Effective Wed 4/25/18, I am unable to print from the Firefox browser. Chrome and IE work just fine. All other windows applications work just fine. I've re-booted, I've uninstalled and re-installed Firefox. I've cleared cache, cookies, and all other crumbs. No new programs were installed (other than an uninstall/reinstall of Firefox). A virus check has been run and the PC is clean. So what's up with Firefox controlling the printer device?

Chosen solution

Update Fri 4/27. Turns out it was a malware problem after all. Just wanted you to know. Why it only affected Firefox, I'm not sure - other than guessing an email was opened in Firefox that instigated the printing snafu. All is good now. Thanks again.

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All Replies (3)

Shadow110
Shadow110
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Hi, you have a large amount of Video Card errors for your NVIDIA GeForce GT 730 driverDate: 10-27-2017 which can cause a lot of strange problems that could also be the issue for printing so please deal with this issue 1st : failures: [u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(828,2897)texture11: false Code: 0x887a0005', u'CP+[GFX1-]: LayerManager::EndTransaction skip RenderLayer().', u'CP+[GFX1]: [D2D1.1] 3CreateBitmap failure Size(492,369) Code: 0x8899000c format 0', u'CP+[GFX1]: Failed to create DrawTarget, Type: 5 Size: Size(492,369)', u'CP+[GFX1-]: (gfxWindowsPlatform) Detected device reset: 3', u'CP+[GFX1-]: (gfxWindowsPlatform) scheduled device update.', u'CP+[GFX1-]: LayerManager::EndTransaction skip RenderLayer().', u'CP+[GFX1-]: (gfxWindowsPlatform) Detected device reset: 3', u'CP+[GFX1-]: (gfxWindowsPlatform) scheduled device update.', u'CP+[GFX1-]: LayerManager::EndTransaction skip RenderLayer().', u'CP+[GFX1-]: (gfxWindowsPlatform) Detected device reset: 3', u'CP+[GFX1-]: (gfxWindowsPlatform) scheduled device update.', u'CP+[GFX1-]: LayerManager::EndTransaction skip RenderLayer().', u'CP+[GFX1-]: LayerManager::EndTransaction skip RenderLayer().', u'CP+[GFX1-]: (gfxWindowsPlatform) Detected device reset: 3', u'CP+[GFX1-]: (gfxWindowsPlatform) scheduled device update.']

If still issues :

Please let us know if this solved your issue or if need further assistance.

ezop
ezop Question owner
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Thank you for the reply. I'll check on those video card errors. Actually, the problem isn't occurring on this machine, but rather one of my employees. I'll first have them try the two links you provided and see if we can correct. If not, I will have them reach out using their PC.

ezop
ezop Question owner
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Chosen Solution

Update Fri 4/27. Turns out it was a malware problem after all. Just wanted you to know. Why it only affected Firefox, I'm not sure - other than guessing an email was opened in Firefox that instigated the printing snafu. All is good now. Thanks again.